Grow Revenues in the Contact Center - Transform Your CX

Increase sales, accelerate collections, improve your bottom line

Increase profit margins and grow revenues by empowering your contact center agents to be better at sales, fundraising, collections and saving time on each interaction.

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From contact center to profit center.

Agents are the heartbeat of the contact center. Providing them with consistently engaging experiences that use AI and automation helps them increase conversion rates, personalize customer experiences, sell smarter, grow revenues and drive contact center performance.

Sell smarter with AI and automation

Save time and boost close rates with AI routing, real-time agent coaching, and automated wrap-up using AI.

Accelerate the speed of resolution

Use AI-powered self-service and chat bots to resolve the easy customer issues.

Right info equals right results

Provide full customer information and history for personalized experiences and improved win rates.

Better outbound & outcomes

Boost connection and conversion rates with automated campaigns and branded outbound dialing.

Motivate for increased sales

Use gamification and accurate, timely and transparent variable compensation payments.

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Turbocharge Agent Sales Effectiveness with AI

Analyzes agents’ sales skills on every interaction at scale and in real-time with out-of-the-box AI that’s purposed built for CX.

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The world’s best brands trust NiCE to power 15B+ interactions a year

How Mitchell Reduced Costs and Improved CSAT

Mitchell saved 64% in costs by moving to CXone Mpower and boosted productivity and service levels by 49%. Their ROI? Immediate.

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Experience Optimization (XO)

Power self-service bots with data and quickly identify the best automation opportunities – and the best ways to solve them.

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AI Routing

Connect customers with agents for the best interaction to optimize any outcome. Realize immediate improvements in sales, CSAT and more.

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Proactive Engagement

Improve connections, close more deals and personalize customer experiences.

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Conversational AI & Chatbots

Give customers what they want—faster service and a better experience—with conversational AI and chatbots for self-service.

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“With the help of messaging apps, bots help consumers find solutions no matter where they are or what device they use—no forms, cluttered inboxes, or wasted minutes spent searching and scrolling through content. Communication, service, & transactions intertwine.”

HubSpot

Related Resources

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Grow Revenues in the Contact Center - Transform Your CX

Increase sales, accelerate collections, improve your bottom line