CXone WFO applications
Organization optimizationTap into an application suite that delivers speed, flexibility and simplicity. Welcome to
NICE inContact CXone WFO – cloud-based, continuous delivery of innovative ideas to optimize and engage your workforce.
Provide insight and visibility to management
power up your agent productivity forecast and schedule with new found accuracy.
A unified workforce solution can unify your organization From the front-line agents taking the calls, to your back-office processing, having a single solution provider can ensure symmetry across your entire organization. Through CXone Workforce Optimization (WFO) you get a suite of applications that enable organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff.