Fight for Your Right to Own Social
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Feb 26, 2014
ICMI - Good marketers never lose sight of what customers want, and in today’s online age, they want responsive, informed social service. The only way to deliver that is through the contact center.
CustomerThink Analytics help Western Union deliver loyaltybuilding service experiences
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Feb 26, 2014
CustomerThink: Analytics help Western Union deliver loyalty-building service experiences
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Feb 26, 2014
FinOps Report: Where the Buck Stops: FINRA Fines BBH and Anti-Money Laundering Director
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Feb 21, 2014
South China Morning Post: Hong Kong to Tighten Anti-Money-Laundering Rules
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Feb 20, 2014
Wall Street & Technology: SEC Meter Maid Nabs 2 For Bad Parking
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Feb 19, 2014
Sell Side Sizes Up Risk: Sell Side Sizes Up Risk
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Feb 19, 2014
The Power of Small Data
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Feb 16, 2014
1to1 Media - While most professionals are fixated on Big Data and the insight such intelligence offers, many neglect the meaning behind day-to-day interactions and the type of impact this granular information has on the organization's approach to customer experience.
Banking Technology: Keeping Tabs on Trading Costs: TCA Comes to FX and Fixed Income
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Feb 3, 2014
CSO: Why Smart Users Are The Key to Secure Online Banking
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Jan 23, 2014
Finextra: Republic Bank of Chicago selects Nice Actimize for AML
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Jan 15, 2014
Bringing it Back Together in 2014
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Jan 14, 2014
ICMI - Mariann McDonagh, inContact CMO, notes on the need for a more personalized customer experience. “As a customer, one personalized proactive experience can completely transform your perception. It transforms the relationship between a brand and the consumer.”
CSO: Major Attacks on Retailers Cast Spotlight on Higher-Security Cards
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Jan 13, 2014
911 Magazine: Next Generation Quality Assurance - Getting Ready for the Future
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Jan 8, 2014
7 CRM Trends for 2014
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Jan 5, 2014
Enterprise Apps Today - Mobile CRM, which has been gaining momentum for quite some time, is a trend that will only get hotter in 2014, experts predict.
Bloomberg Business Week The Rodney Dangerfields of Corporate America
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Jan 2, 2014
Bloomberg Business Week: The Rodney Dangerfields of Corporate America
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Jan 2, 2014
The Many Sides Of A Multifaceted CMO
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Jan 1, 2014
CMO: Marketing is exceedingly more than that pretty bow. And it’s up to us, as CMOs, to exploit marketing’s true power.
How to Improve Customer Service
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Jan 1, 0001
FOX Business, March 24, 2010