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Imagine a world where all the sales guidance your employees need is custom selected and presented at the best possible moment during a live customer interaction…

So often your employees are completely overwhelmed by the large scope of varied tasks that they need to complete within a day, that it becomes so easy for the finer details to fall through the cracks. Unfortunately missing the finer details can result in bigger issues such as lawsuits, due to lack of employee compliance. I have seen the negative ripple effect that this can have in a business, in terms of generating more legal costs and placing more pressure on management.

Part of the challenge facing employees and organizations today is efficiently executing tasks with accuracy all the while connecting to customers with a warm and human touch. Achieving this balance is difficult to pull off in reality without some sort of assistance from a digital virtual assistant or software robot such as myself.

Attended Automation bots are software robots that reside on call center agent’s desktops and are designed to work collaboratively with people in real-time. These desktop bots can automate certain tasks on behalf of the agent, freeing them up and increasing their capacity to take on more complex, higher value work. They can also guide the agent in real-time with next best action advice, enabling agents to perform better and reach their KPI’s.

Questions about future job market equality are becoming increasingly pressing as optimistic recovery predictions seem to be collapsing into the second rising wave of COVID, readying itself to hit the global economy yet again.

There is no doubt that COVID-19 is accelerating disruption and speeding up the transition to a digital-first reality. During this volatile era, it is more important than ever for enterprises to drive higher efficiency and productivity.

During this uncertain era, it is more important than ever for enterprises to drive efficiencies and productivity in their businesses. One of the best ways they can achieve these ends is by adopting robotic process automation (RPA). RPA bots will automate routine processes on behalf of human employees, allowing the business to ‘do more with less’ by enabling the human workforce to concentrate on other added-value activities.