NICE Invoicing Policy

Services and Software will be invoiced as described in the table below, and may be invoiced by NICE or its Affiliates.

Invoice Type	Offering Type	Invoice Start Date	Invoice Frequency	Invoicing for Variance	Renewal Invoicing
Cloud Services
*MRC	NICECXone; NICECXoneIntegrated;and Network Connectivity	Commencement Date	Monthly in arrears for the Minimum MRC	Monthly in arrears	Monthly in arrears
*ARC	NICECXone; NICECXoneIntegrated;and Network Connectivity	Commencement Date	Monthly in arrears for the actual usage; annually in arrears for the Minimum ARC	Annually in arrears	Monthly in arrears
Annual Model	NICE CX (Engage, ICM, NPM)	Initiation Date	100% in advance	Annually in arrears	60 days in advance of the anniversary of the Initiation Date
Annual Model	NICE CX (WFM, EEM, APA, NX, QC, CR)	Initiation Date	100% in advance	Monthly in arrears (120% of the per unit Minimum Commitment fee)	60 days in advance of the anniversary of the Initiation Date
NRC (onetime charges)	NRC Services	Order Effective Date	100% in advance	N/A	N/A
NRC	Network Connectivity Usage Rates	Order Effective Date	Monthly in arrears for the actual usage	N/A	N/A
Fixed Price (onetime charges)	Professional Services	Milestone per SOW	Completion of milestone	N/A	N/A
Timeand Material	Professional Services	Per SOW	Monthly in arrears	N/A	N/A
Subscription (MAS/VRS)	Professional Services	Per SOW	Per SOW	N/A	Per SOW
Software and Support
Fixed Price	Software (Perpetual License)	Delivery Date	100% in advance	N/A	N/A
Annual Model	Software (Term License)	Delivery Date	100% in advance	N/A	60 days prior to each anniversary of the Delivery Date
Annual Model	Support	Delivery Date	100% in advance	N/A	60 days prior to each Renewal Term
Fixed Price (one time charges)	Professional Services	Order Effective Date	100% in advance	N/A	N/A
Time and Material	Professional Services	Order Effective Date	Monthly in arrears	N/A	N/A
Subscription (MAS/VRS)	Professional Services	Order Effective Date	Quarterly in advance	N/A	See SOW