Media coverage

Discover why NICE is making headlines.

Media coverage

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Fight for Your Right to Own Social

VIEW Feb 26, 2014
ICMI - Good marketers never lose sight of what customers want, and in today’s online age, they want responsive, informed social service. The only way to deliver that is through the contact center.

The Power of Small Data

VIEW Feb 16, 2014
1to1 Media - While most professionals are fixated on Big Data and the insight such intelligence offers, many neglect the meaning behind day-to-day interactions and the type of impact this granular information has on the organization's approach to customer experience.

Bringing it Back Together in 2014

VIEW Jan 14, 2014
ICMI - Mariann McDonagh, inContact CMO, notes on the need for a more personalized customer experience. “As a customer, one personalized proactive experience can completely transform your perception. It transforms the relationship between a brand and the consumer.”

7 CRM Trends for 2014

VIEW Jan 5, 2014
Enterprise Apps Today - Mobile CRM, which has been gaining momentum for quite some time, is a trend that will only get hotter in 2014, experts predict.