NICE Actimize Chosen by Bank of Communications to Implement Anti-Money Laundering Financial Crime Solutions Strategy
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Jan 25, 2018
The implementation will first launch Suspicious Activity Monitoring followed by other key anti-money laundering capabilities
NICE Contact Center Customers Win Four Industry Awards
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Jan 24, 2018
The ECCCA results highlight the role of NICE solutions in providing operational effectiveness, market-leading innovation, and optimal customer experience
NICE Actimize Recognized As Anti-Financial Crime Platform Market Leader in Ovum’s Decision Matrix Report With Highest Score Average Across Its Three Key Areas
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Jan 23, 2018
NICE Actimize excelled as number one in the Market Leaders-Technology category ranking for transaction fraud prevention providers as well as ranking number one for its integrated anti-financial crime focus.
NICE inContact Announces CXone Agent for Salesforce Adding Integrated Workforce Optimization to Unified Desktop
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Jan 22, 2018
NICE inContact CXone Agent for Salesforce will increase contact center agent productivity and satisfaction with easy access to scheduling, quality evaluations and coaching features
NICE COMPASS Automated Call Extraction Capability Speeds Response to Financial Regulatory Requests
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Jan 18, 2018
As investigation requests from regulators become more frequent and increasingly far reaching, NICE COMPASS helps FSOs avoid fines by adhering to mandated response times
NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience
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Jan 17, 2018
Textel SMS Offers Multiple Conversation Capabilities with Seamless Text Application
The NICE Adapt Before You Have To Roadshow to Visit Six Cities Across the US
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Jan 16, 2018
Leaders in the field to discuss adaptive workforce engagement and management practices that optimize customer experience and enterprise effectiveness
NICE Opens Nominations for 2018 PSAPs’ Finest Awards
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Jan 11, 2018
NICE Releases EndtoEnd Dedicated GDPR Compliance Solution for Contact Centers
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Jan 11, 2018
The solution simplifies the implementation of better data governance processes to support contact centers in their efforts to comply with the requirements of the regulation
NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
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Jan 10, 2018
NICE inContact earns highest scores for technology capabilities and execution, validating the company???s strength and position in the market