NICE inContact Announces CXone Agent for Salesforce Adding Integrated Workforce Optimization to Unified Desktop
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Jan 22, 2018
NICE inContact CXone Agent for Salesforce will increase contact center agent productivity and satisfaction with easy access to scheduling, quality evaluations and coaching features
NICE COMPASS Automated Call Extraction Capability Speeds Response to Financial Regulatory Requests
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Jan 18, 2018
As investigation requests from regulators become more frequent and increasingly far reaching, NICE COMPASS helps FSOs avoid fines by adhering to mandated response times
NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience
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Jan 17, 2018
Textel SMS Offers Multiple Conversation Capabilities with Seamless Text Application
The NICE Adapt Before You Have To Roadshow to Visit Six Cities Across the US
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Jan 16, 2018
Leaders in the field to discuss adaptive workforce engagement and management practices that optimize customer experience and enterprise effectiveness
NICE Opens Nominations for 2018 PSAPs’ Finest Awards
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Jan 11, 2018
NICE Releases EndtoEnd Dedicated GDPR Compliance Solution for Contact Centers
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Jan 11, 2018
The solution simplifies the implementation of better data governance processes to support contact centers in their efforts to comply with the requirements of the regulation
NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
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Jan 10, 2018
NICE inContact earns highest scores for technology capabilities and execution, validating the company???s strength and position in the market
NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company
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Jan 9, 2018
NICE Workforce Management is helping Thomas Cook UK increase operational efficiency, service level adherence, savings, and customer satisfaction
Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS
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Jan 8, 2018
NICE COMPASS will enable bank to automate compliance functions to meet MiFID II and other financial communications regulatory requirements, while also reducing workload, costs and risk
NICE Announces Webinar Series Customer Experience Done Right
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Jan 3, 2018
Industry thought leaders share views on the uberization of scheduling, customer engagement, gamification, customer service, and digital transformation