Alabama’s Shelby County Commission to Deploy NICE’s Market Leading Digital Evidence Management Platform to Transform Criminal Justice
VIEW
Jan 29, 2024
Shelby County Sheriff's Office and District Attorney’s Office will use Evidencentral to manage growing volumes of digital evidence so agencies can focus on investigating and prosecuting cases
Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform Completeness Converging CCaaS Voice, Digital, and CX AI
VIEW
Jan 25, 2024
NICE's best-in-class platform enables Carnival UK's mission to provide a frictionless guest experience
NICE Announces Opening of Nominations for its 2024 PSAPs’ Finest Awards Recognizing Emergency Communications Professionals
VIEW
Jan 24, 2024
PSAPs’ Finest Awards honor emergency communications innovators, standouts and teams for their dedication and life-saving work
NICE Actimize Positioned as Overall Leader in the 2023 Quadrant Knowledge Communications Surveillance Report
VIEW
Jan 23, 2024
For the second consecutive year, NICE Actimize achieved the highest scores across the Technology Excellence and Customer Impact metrics in the 2023 SPARK Matrix™ ranking
NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
VIEW
Dec 26, 2023
The combination of two leaders creates the market's only CX interaction centric cloud platform with full convergence and the most advanced conversational AI across all types of customer engagements
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
VIEW
Dec 20, 2023
New Enlighten AI innovation, Microsoft Azure availability, and Next-Gen WFM Forecasting help CXone customers increase productivity without adding complexity
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm Highlighting CXone’s Digital and AI Leadership
VIEW
Dec 14, 2023
NICE named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, receiving maximum scores in vendor execution, solution breadth and CEP functionality
NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
VIEW
Dec 13, 2023
NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with Enlighten also recognized for delivering smarter self-service
Europcar Transforms Global Customer Experience with NICE CXone
VIEW
Dec 12, 2023
Europcar standardizes operations and empowers agents to deliver exceptional CX on a unified AI driven cloud platform
NICE Actimize Recognized as Category Leader in the Chartis KYC Data and Solutions 2023 Market Update and Vendor Landscape Report
VIEW
Dec 11, 2023
Measured across five unique solution functions, NICE Actimize scored highly in KYC risk scoring capabilities as well as reporting and dashboarding, and customer onboarding