Professional Services

Implementing business-critical technology solutions is always a challenge. New systems require specialized skills and resources. Throw in the need to deploy across multiple sites, integrate with third party systems, customize functionality and meet aggressive schedules – well, you probably could use some help.

We Translate Your Vision into a ​​Working Solution

NICE Professional Services can help you plan, design, install, configure and test NICE solutions for your operational environment. ​

Our certified and experienced professionals have in-depth knowledge of NICE technologies and implementation processes. In addition, our understanding of the surrounding third-party technologies (e.g., servers, desktop, network, telephony, storage, security) ensure seamless integration within your operational environment. We give you the right combination of technical and business knowledge to complete your implementation on-time and within budget.

We use a time-tested delivery approach and methodology covering configuration and project management. This approach is fine-tuned to your operations and overall business requirements, so you can:

  • ​Ensure on time, on budget and on spec solution delivery
  • Reduce setup costs through smooth implementation
  • Achieve quicker ROI and time-to-value from your solution
  • Minimize risk of uncontrolled project costs, time and outcome

Time-Tested Delivery​ Approach

A teamwork-based approach covers the full project cycle:

  • Initiation: Assign Project Manager, validate requirements and confirm key dates
  • Planning: Prepare detailed project plan, validate design of solution, implementation and business processes, schedule resources, and ensure all deliverables are aligned with your business requirements
  • Execution: Installation, configuration, testing and training activities
  • Monitor and Control: Project status, performance tracking and risk reporting is documented and shared with all stakeholders on a regular basis
  • Closure: Formal project review, including site report, to confirm that project is complete and ensure smooth handover to your production team and NICE Support.

Project Management – Do​n't Reinvent the Wheel

With our Project Management services, you benefit from the collective experience and expertise we've gained through dozens of similar projects worldwide. A NICE Project Manager controls all project activities and makes sure your solution works precisely as expected from day one. Project management is based on Project Management Institute (PMI) principles and best practices, modified for your unique requirements.