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      IN VERBINDUNG BLEIBEN

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      © 2025 NICE

      Customer experience platform with CX AI

      A complete CX platform transforming customer experiences everywhere.

      CXone is the most complete cloud CX platform, infused with Enlighten—AI purpose built for CX—to ensure every customer experience flows, every time.

      One platform to boost customer experiences everywhere.

      Deliver the ultimate customer experience, strengthen brand value, and boost operational efficiency with AI. CXone is the most complete open cloud platform with everything you need to excel with CX and scale everywhere.

      Explore CXone

      Trusted by the world's leading companies.

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      The new standard for managing CX interactions.

      It’s a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX.

      “We view CXone as a ‘future-proofed’ investment. No matter how our business evolves, we’re confident CXone can support us.”

      John Zurn
      Senior Director, Global Reservations and Customer Care, Radisson Hotel Group

      Don’t take our word for it.

      Forrester names NICE a leader in CCaaS

      The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!

      Read a complimentary copy of the 2023 Forrester Wave report.

      Get the report

      2023 Gartner Magic Quadrant for CCaaS report

      NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service

      Get the report

      Metrigy report recognizes NICE CXone Expert

      Metrigy gives top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.

      Get the report
      See more recognitions

      Contact us

      If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

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      Proactive-Dialer

      Complete

      One complete CX platform to manage every type of voice and digital interaction across the journey—engage your customers anywhere, everywhere, and at the right time.

      Connected

      The most connected platform with a grand convergence of best-of-breed CX applications with all channels, data, knowledge and to transform every interaction into an amazing customer experience.

      Intelligent

      The CXone platform is infused with specialized AI that’s purpose-built for customer experience—trained on the industry’s LARGEST labeled CX dataset and billions of real customer interactions.

      Enlighten AI for CX

      Drive business outcomes while improving experiences for customers and employees alike with AI purpose-built for CX embedded throughout the platform.

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      Digital and Self-Service

      Make answers easy to find. Engage your customers on the same channels they use to interact with family and friends.

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      Journey Orchestration and Routing

      Give your customers seamless journeys across voice and digital channels with personalized self-service and agent experiences.

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      CX Analytics

      Analyze 100% customer interactions—every call, email, chat, message—for actionable insights to continuously enhance the customer experience.

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      Workforce Engagement Management (WEM)

      Give agents full visibility and enticing gamification to drive performance. Guide them in real time with AI. Empower employees with flexible scheduling.

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      Agent Assist

      Boost employee satisfaction and agent success with AI-driven apps and tools for real-time guidance and highly personalized coaching.

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      Open Cloud Platform

      Innovate and integrate with ease—one complete platform engineered with a core module framework open to 3rd party integrations, and all the reliability, security, and flexibility you need.

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      Proactive Outreach

      Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience. 

      Learn more