Customer experience platform with CX AI
A complete CX platform transforming customer experiences everywhere.
CXone is the most complete cloud CX platform, infused with Enlighten—AI purpose built for CX—to ensure every customer experience flows, every time.
One platform to boost customer experiences everywhere.
Deliver the ultimate customer experience, strengthen brand value, and boost operational efficiency with AI. CXone is the most complete open cloud platform with everything you need to excel with CX and scale everywhere.Complete
One complete CX platform to manage every type of voice and digital interaction across the journey—engage your customers anywhere, everywhere, and at the right time.Connected
The most connected platform with a grand convergence of best-of-breed CX applications with all channels, data, knowledge and to transform every interaction into an amazing customer experience.Intelligent
The CXone platform is infused with specialized AI that’s purpose-built for customer experience—trained on the industry’s LARGEST labeled CX dataset and billions of real customer interactions.Trusted by the world's leading companies.
The new standard for managing CX interactions.
It’s a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX.
Enlighten AI for CX
Drive business outcomes while improving experiences for customers and employees alike with AI purpose-built for CX embedded throughout the platform.Learn more
Digital and Self-Service
Make answers easy to find. Engage your customers on the same channels they use to interact with family and friends.Learn more
Journey Orchestration and Routing
Give your customers seamless journeys across voice and digital channels with personalized self-service and agent experiences.Learn more
CX Analytics
Analyze 100% customer interactions—every call, email, chat, message—for actionable insights to continuously enhance the customer experience.Learn more
Workforce Engagement Management (WEM)
Give agents full visibility and enticing gamification to drive performance. Guide them in real time with AI. Empower employees with flexible scheduling.Learn more
Agent Assist
Boost employee satisfaction and agent success with AI-driven apps and tools for real-time guidance and highly personalized coaching.Learn more
Open Cloud Platform
Innovate and integrate with ease—one complete platform engineered with a core module framework open to 3rd party integrations, and all the reliability, security, and flexibility you need.Learn more
Proactive Outreach
Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience. Learn more“We view CXone as a ‘future-proofed’ investment. No matter how our business evolves, we’re confident CXone can support us.”
John ZurnSenior Director, Global Reservations and Customer Care, Radisson Hotel Group
Don’t take our word for it.
Forrester names NICE a leader in CCaaS
The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!
Read a complimentary copy of the 2023 Forrester Wave report.
2023 Gartner Magic Quadrant for CCaaS report
NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service
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Metrigy report recognizes NICE CXone Expert
Metrigy gives top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.
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