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      What are Logs?

      Also commonly referred to as log files, logs are records of activity within a computer system. Logs are written in a simple text format, document event details, typically include a time stamp, and can be used for tasks ranging from restoring a database to analyzing website traffic. Nearly all software applications have a logging function often using a protocol called syslog, which is a standardized method of creating logs.

      There are many different types of logs, tailored to specific systems and functions. A transaction log keeps a record of all changes made to a database and is used in recovery efforts. Network event logs provide a history of what happened within the network, such as traffic and failed password attempts. Web servers also create logs that include information such as the IP addresses of visitors, when they were on the site and which pages they visited.

      These are just a few examples of the types of logs that systems can create. Logs are invaluable for monitoring system health and troubleshooting issues.

      How NiCE is Redefining Customer Experience

      NiCE offers the industry’s only unified AI platform for customer service automation. CXone Mpower revolutionizes how organizations automate customer service from start to finish—with channels, data, end-to-end workflows, and enterprise knowledge converging to improve customer experience at scale. With domain specific AI trained on the industry’s largest CX dataset, an open framework with endless integration possibilities, and a complete suite of advanced AI applications, CXone Mpower is one platform built for organizations of all sizes to deliver seamless customer service experiences, boost operational efficiency, and drive better outcomes.

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