What is OMB Circular A-11, Section 280?
A United States government document issued by the Office of Management and Budget, OMB Circular A-11, also called “Preparation, Submission and, Execution of the Budget”, contains section 280, which sets forth requirements for agencies to create a comprehensive inventory of all IT investments, establish performance metrics for those investments, and develop a five-year strategic plan for managing those investments. The section also requires agencies to use a standard cost accounting methodology to assess the costs and benefits of each IT investment and to regularly assess and inform on the execution of those investments.
Additionally, Section 280 also mandates that agencies adhere to the Federal Enterprise Architecture (FEA) framework when developing their IT strategic plans and making IT investment decisions.
OMB Circular A-11, Section 280 is an important document that provides guidance to federal agencies on how to effectively manage and report on their IT investments, helping to ensure that federal IT resources are used efficiently and effectively to support the mission of the government.
How NiCE is Redefining Customer Experience
NiCE offers the industry’s only unified AI platform for customer service automation. CXone Mpower revolutionizes how organizations automate customer service from start to finish—with channels, data, end-to-end workflows, and enterprise knowledge converging to improve customer experience at scale. With domain specific AI trained on the industry’s largest CX dataset, an open framework with endless integration possibilities, and a complete suite of advanced AI applications, CXone Mpower is one platform built for organizations of all sizes to deliver seamless customer service experiences, boost operational efficiency, and drive better outcomes.
Interaction Orchestration
Omnichannel interaction routing
Automatic Call Distributor (ACD)
Workforce Augmentation
Contact us
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.