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NiCE Advances AWS Strategic Collaboration, Accelerating Agentic AI Across CXone Mpower Platform
https://www.nice.com/press-releases/nice-advances-aws-strategic-collaboration-accelerating-agentic-ai-across-cxone-mpower-platformExpanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the enterprise
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment
https://www.nice.com/press-releases/nice-launches-cxone-mpower-agents-enterprise-grade-agentic-ai-agents-built-for-cx-to-deliver-automated-fulfillmentUnlike one-dimensional AI agents, Mpower Agents are uniquely built to work across the entire enterprise – front, middle and back office – to automate complete journeys, not just conversations
CXone Mpower Agents
https://www.nice.com/cxone-mpower-agentsBuild once, deploy everywhere with no-code AI agents that elevate customer experience, streamline operations, and support enterprise efficiency goals across the full customer journey.
NiCE CXone Mpower Builds on Snowflake AI Data Cloud to Unlock Secure, Scalable CX Automation Across the Front, Middle and Back Office
https://www.nice.com/press-releases/nice-cxone-mpower-builds-on-snowflake-ai-data-cloud-to-unlock-secure-scalable-cx-automation-across-the-front-middle-and-back-officeNiCE and Snowflake will deliver open, flexible and seamless access to customer interaction data, unlocking actionable insights and accelerating enterprise-wide innovation
H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower
https://www.nice.com/press-releases/hr-block-transforms-into-digital-first-ai-powered-customer-care-organization-with-nice-cxone-mpowerH&R Block is now well-positioned to scale rapidly during the annual U.S. tax season surge, empowering thousands of agents to deliver seamless support to millions of customers
CXone Mpower Desk – A Smarter Agent Workspace for Seamless CX
https://www.nice.com/resources/cxone-mpower-desk-a-smarter-agent-workspace-for-seamless-cxCXone Mpower Desk unifies customer data, interactions, and tools into a single, intelligent workspace located directly on the agent’s desktop.
Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services, Powered By NiCE CXone Mpower
https://www.nice.com/press-releases/route-101-awarded-contract-by-the-department-for-work-and-pensions-to-transform-uk-citizen-services-powered-by-nice-cxone-mpowerIn collaboration with Route 101, the Department for Work and Pensions (DWP) will deploy NiCE’s CXone Mpower platform in a UK-sovereign environment to improve citizen services while ensuring data sovereignty
State Employees’ Credit Union Transforms Member Experiences, Surpassing CSAT Goals in Just 6 Months with NiCE CXone Mpower
https://www.nice.com/press-releases/state-employees-credit-union-transforms-member-experiences-surpassing-csat-goals-in-just-6-months-with-nice-cxone-mpowerWith NiCE’s AI-driven platform, SECU also streamlined operations, enhanced collaboration and achieved breakthrough efficiency
e-regio enhances service and AI readiness with CXone Mpower
https://www.nice.com/resources/e-regio-enhances-service-and-ai-readiness-with-cxone-mpowerDiscover how e-regio enhances its customer service with CXone Mpower, improving agent performance, reducing costs, and preparing for future AI use.
Nex-Tech Wireless elevates CX and efficiency with CXone Mpower
https://www.nice.com/resources/nex-tech-wireless-elevates-cx-and-efficiency-with-cxone-mpowerNex-Tech Wireless boosts customer experience and operational efficiency with CXone Mpower, adding omnichannel support and improving performance visibility.