Knowledge management
AI-powered, multilingual knowledge that delivers accurate, contextual answers to customers and agents the first time, keeping content unified and continuously refined across channels.
NiCE AI Agents for Self-Service
Agentic Experience Automation
Agentic AI connected across the enterprise
Fast where it matters, complete where it counts. NiCE Cognigy AI agents handle complexity, automate workflows, and resolve every customer need at enterprise scale.
NiCE Cognigy is trusted by leading brands to scale AI-powered CX.
Where AI agents resolve, automate,
and personalize CX at enterprise scale
Bring together AI agents, trusted knowledge, orchestration, and human expertise to automate customer journeys from first intent to final resolution.
Multimodal experiences
Deliver human-like conversations that fluidly blend voice, text, multimedia, and device capabilities so customers can resolve issues on whatever channel they're on without losing context.
Agentic AI agents
Autonomous, pre-trained AI agents that reason, problem-solve, and coordinate with each other (and humans) to complete end-to-end workflows across front and back office.
AI Ops center
Orchestrate multiple AI vendors and models — tuning for latency, cost, and accuracy with real-time observability into how AI agents are performing in production.
Automation opportunities
Analyze engagement data — chats, voice, routing, performance — to surface the highest-impact intents to automate and turn them into deployable AI agents, closing the loop from insight to action.
Trusted by enterprises.
Recognized by leading analysts.
Independent analysts confirm what our customers already know:
NiCE is the proven CX AI leader.
NiCE Cognigy named a Leader in The Forrester Wave™ 2026
Conversational AI Platforms for Customer Service
NiCE Cognigy named a Customers' Choice.
2025 Gartner® Voice of the Customer for Conversational AI Platforms
See agentic AI move from intent
to resolution.
Discover how NiCE AI agents empower enterprises to automate workflows, orchestrate journeys, and
elevate every customer interaction through intelligent, connected AI agents.
The AI platform that runs customer experience
at scale
NiCE CXone is the only platform that delivers best-of-breed AI capabilities across every pillar of customer engagement—all on a single, unified foundation.
Success stories
AI agents your customers prefer over the alternative
98% love it. 95% complete the journey.
See how global CX leaders are making it happen.
Create moments your customers feel with
AI-enhanced experiences
Discover how you can turn every interaction into something easier.
Ready to put AI agents to work across your customer experience?
See how NiCE helps enterprises automate service, engagement, and operations from customer intent to resolution.