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NICE Enlighten AutoSummary

https://www.nice.com/resources/nice-enlighten-autosummary

Agent notes, notetaking, summaries, Enlighten, generative AI, large language models, Cxone, NICE.

NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX

https://www.nice.com/press-releases/nice-launches-cxone-mpower-smartspeak-eliminating-language-barriers-in-real-time-for-exceptional-global-cx

Revolutionary CXone Mpower SmartSpeak delivers seamless, real-time multilingual communication for global sales and support

NICE earned the Metrigy MetriStar Top Provider 2024 for On-Premises Contact Center Platforms

https://www.nice.com/resources/nice-earned-the-metrigy-metristar-top-provider-2024-for-on-premises-contact-center-platforms

This 2024 On-Premises Contact Center Platforms MetriStar report highlights how NICE is a MetriStar Top Provider.

NICE named a Leader and Star Performer in Everest Groups 2024 Conversational AI Products PEAK Matrix Assessment

https://www.nice.com/resources/nice-named-a-leader-and-star-performer-in-everest-groups-2024-conversational-ai-products-peak-matrix-assessment

In this report, Everest Group recognizes Leaders for creating a robust conversational intelligence ecosystem and expanding their conversational AI offerings across channels.

NICE earned the Metrigy MetriStar Top Provider Award for Self-Service Knowledge Management Platforms

https://www.nice.com/resources/nice-earned-the-metrigy-metristar-top-provider-award-for-self-service-knowledge-management-platforms

MetriStar named NICE a MetriStar Top Provider for Self-Service Knowledge Management Platforms in 2024.

NICE earned the Metrigy MetriStar Top Provider Award for Voice of the Customer (VoC) Platform

https://www.nice.com/resources/nice-earned-the-metrigy-metristar-top-provider-award-for-voice-of-the-customer-voc-platform

This 2024 Voice of the Customer Platforms MetriStar report highlights how NICE is a MetriStar Top Provider.

NICE earned the Metrigy MetriStar Top Provider Award for Workflow Automation (WFA) Tools

https://www.nice.com/resources/nice-earned-the-metrigy-metristar-top-provider-award-for-workflow-automation-wfa-tools

This 2024 Workflow Automation Tools MetriStar report highlights how NICE is a MetriStar Top Provider.

Metrigy names NICE a MetriStar Top Provider for Workforce Optimization Suites

https://www.nice.com/resources/metrigy-names-nice-a-metristar-top-provider-for-workforce-optimization-suites

This 2024 Workforce Optimization Suites MetriStar report highlights how NICE is a MetriStar Top Provider.

NICE CXone ranked #1 by Omdia in latest analysis

https://www.nice.com/resources/nice-cxone-ranked-1-by-omdia-in-latest-analysis

Omdia has recognized NICE CXone as a Leader in its 2024 Customer Engagement Platform vendor summary.

NICE recognized as a SPARK Leader in the 2024 SPARK Matrix for Contact Center as a Service

https://www.nice.com/resources/nice-recognized-as-a-spark-leader-in-the-2024-spark-matrix-for-contact-center-as-a-service

This report includes a detailed analysis of Contact Center as a Service (CCaaS) market dynamic, major trends, vendor landscape, and competitive positioning.