How Gen AI is transforming quality management—Yes, even for moms like me
AI Quality Management for Contact Centers
Turn every conversation into a chance to improve
Score interactions automatically, coach with intent, and build consistency with AI quality management for contact centers.View Demo Request a Quote
The world’s best brands trust NiCE to power 15B+ interactions a year
대화품질, 조직의 미래를 바꿉니다
AI 기반 평가, 맞춤형 코칭, 확장할 수 있는 더 스마트한 피드백을 통해 모든 상담을 명확히 하세요.Download whitepaper Take the tour
Evaluate with Generative Intelligence
Automatically score interactions at scale with LLM. Go beyond traditional AI to understand context, sentiment, and intent, generating smarter quality scores and actionable insights that reflect the full customer experience.
Coach with Generative Insights
Empower supervisors with AI-generated summaries and recommendations that pinpoint strengths, skill gaps, and next-best coaching actions. Turn every evaluation into a personalized learning moment with insights produced in seconds, not hours.
Stay consistent, fair, and scalable
Apply the same GenAI-driven quality standards across every channel: voice, chat, and digital, to ensure consistency, fairness, and complete visibility. Whether scoring 100% of the interactions or less, achieve unbiased evaluations that scale with your goals, leveraging LLM-powered precision.
Motivate through data
Use AI-generated quality score data and detailed feedback to foster trust, engagement, and performance. Provide agents with personalized, data-driven insights they can act on, transforming evaluations into continuous conversations that drive measurable growth.더 스마트한 품질,
더 강력한 성과
성과, 일관성, 신뢰를 높이는통합형 AI 기반 플랫폼으로
품질 관리를 현대화하세요.
품질관리의 시야를 넓히세요.
핵심 지표를 형성하는 대화를 파악하고,컨택 센터 전반에서 더 현명한 결정을
할 수 있는 방법을 확인하세요.
성공 사례
글로벌 CX 리더들의 이야기를 들어보세요
관련 제품
상담 품질 인사이트, 더 빠르고 더 똑똑하게
GenAI와 더 스마트한 품질 관리 도구가 어떻게 서비스 우수성을 재편하고 있는지 살펴보세요.
