The Inner Circle Guide to Customer Contact Analytics

Why Combining Phonetics and Transcription Works Best

Most contact center solutions have a specific, easily-communicated reason for purchase, usually around cost savings. The most popular and widespread solutions, such as IVR, workforce management, CTI and outbound dialing, have all had a clear and quantifiable route to cost savings and improved efficiency.‚Äč
Why Combining Phonetics and Transcription Works Best

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