{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"January 2024","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"December 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"November 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"October 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: North America US West\u003cbr /\u003e\nDescription: Some NICE CXone customers were unable to login in to CXone via federated Identity.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: North America Canada\u003cbr /\u003e\nDescription: Some NICE CXone customers reported that CXone Dashboards were not loading.\u003c/p\u003e"}},{"@type":"Question","name":"September 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: Europe\u003cbr /\u003e\nDescription: Some NICE CXone customers reported accessibility issues with the CXone MAX Agent application via CXone Admin.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: Australia\u003cbr /\u003e\nDescription: Some NICE CXone customers experienced degraded audio quality on their calls where agents heard choppy or crackling noises.\u003c/p\u003e\n"}},{"@type":"Question","name":"August 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"July 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: North America US West\u003cbr /\u003e\nDescription: Some customers experienced the Playback feauture being unavailable for recorded calls.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: Australia\u003cbr /\u003e\nDescription: Some customers experienced intermittent issues with outbound calls. Customers may have received an error message when attempting to connect and/or experienced call refusals.\u003c/p\u003e\n\u003chr /\u003e\n"}},{"@type":"Question","name":"June 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n"}},{"@type":"Question","name":"May 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"April 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"March 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"February 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"January 2023","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n"}},{"@type":"Question","name":"December 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"November 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"October 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: North America US West\u003cbr /\u003e\nDescription: Some customers experienced the Playback feauture being unavailable for recorded calls.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"September 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"August 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: North America Canada\u003cbr /\u003e\nDescription: Some customers experienced intermittent latency on the CXone Platform\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"July 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: Europe\u003cbr /\u003e\nDescription: Some Customers experienced intermittent errors when running specific reports.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"June 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"May 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"April 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"March 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"February 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}},{"@type":"Question","name":"January 2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e"}}]}