Customer Stories

Discover our thriving CX community

NICE's solutions are continuously strengthened by the trust and collaboration of our customers across the world.

Learn why customers trust NICE

We empower organizations to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location with our AI-infused cloud native CX platform.

850+

pre-built Enlighten AI models

0 billion

CXone interactions managed annually

320%

increase in ROI for customers

70 million

AI enriched interactions per month

Fifth Third Bank

Using Enlighten AI for Customer Satisfaction, Fifth Third Bank was better able to measure CSAT using sentiment analysis on every call. They also now provide better feedback to over 700 agents on their soft-skill behaviors which impact customer satisfaction. Watch this video on why Fifth Third chose Enlighten AI. Schedule a Demo

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MoneyGram

Expanding its existing relationship with NICE, MoneyGram implemented NICE CXone Guide to simplify transactions, better promote its loyalty program, and reduce reliance on IT to solve day-to-day business challenges in 14 languages and 35 countries. Schedule a Demo

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Dominion National

Dominion National’s contact center provides multichannel support of dental benefits to hundreds of thousands of consumers and providers. To reflect changing consumer preferences as well as improve agent productivity, Dominion wanted to expand its existing NICE CXone environment to include real-time agent chat. Schedule a Demo

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"Enlighten AI has totally changed the way our company operates—for the best. We’re able to measure how we’re treating our guests while still focusing on sales and driving revenue. What more could we ask for in a sales environment?"

ALEXANDRIA DOUCET

QUALITY ASSURANCE MANAGER, OPEN NETWORK EXCHANGE
"We basically took all the tools we utilize on CXone for voice and chat contacts and applied them to Discord, creating a full platform to help make things better and give more insights into Discord, NFT, and Web3 communities."

THOMAS LAIRD

CEO, EXPIVIA
"NICE technology, underpinned by personal support, empowers Teleperformance to turn data into quality interactions in diverse languages, bridging cultural gaps and strengthening our commitment to superior customer engagement."

SISI WAN

SR. ANALYTICS DIRECTOR APAC, TELEPERFORMANCE
"Enlighten AI and Interaction Analytics have given us the ability to cast a wide net to identify critical call types, while NICE Quality Management allows us to evaluate and act in ways that really move the needle."

MORGAN GRAY

SENIOR MANAGER IN CUSTOMER EXPERIENCE FIELD MANAGEMENT, REPUBLIC SERVICES
"We definitely saw results right away with CXone Feedback Management. The biggest improvement for us is being able to show our agents the customer verbatims and to discuss how well they did in their interactions. When agents see the words coming from a customer it makes a huge difference, and it’s become a great recognition tool."

MYRA NUNEZ

DIRECTOR OF EMPLOYEE SERVICES, ONESOURCE VIRTUAL

Real stories of CX transformation
with NICE solutions

Case Studies

Open Network Exchange

When Open Network Exchange wanted to better understand the customer journey and how customers felt about that journey, it turned to NICE to gain a 360-degree view of customer interactions and enable next-generation QA.

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Case Studies

Republic Services

Serving 14 million customers with 40,000 employees, Republic Services partnered with NICE to measure, assess, and improve customer sentiment with a comprehensive organizational restructuring to add essential services and capabilities.

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Case Studies

Torrens University

Implementing CXone delivered a scalable technology platform that would support the university’s evolution and empower it to meet changing student needs.

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