The Customer Journey: The Five Things You Need to Know Now

The Customer Journey The Five Things You Need to Know Now

​The customer journey unfolds every minute of every day, every time a customer interacts with a company she does business with, across any channel and at any point along her own customer lifecycle. All our panelists agreed that, although the customer journey may have some common components, it can be as singular as the individual traveling it.​
The Customer Journey The Five Things You Need to Know Now

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