Employee Engagement

The not-so-secret ingredient in great customer experiences

​The lack of focus is showing; 70% of service workers are disengaged  and the number is growing year over year. And they are expensive – higher turnover means more recruiting and training cost, and lower productivity is a drag on operations. According to Gallup, organizations in the top quartile on employee engagement scores outperform those in the bottom quartile by 200+ percent. Companies that want to transform their customer experience need to start close to home, taking steps to engage their employees.
The not-so-secret ingredient in great customer experiences

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