Better analytics means better sales
Your customers constantly interact with you on a daily basis, using a wide variety of communication channels. Recognizing potential sales opportunities among millions of interactions seems impossible.
But even expert salespeople need the best, most up-to-date information and useful analysis to effectively close the deal.
Identify hidden sales opportunities, in real time
For effective sales, especially cross-selling and up-selling, your frontline agents need the tools to identify sales opportunities in any customer communication. This is Sales Effectiveness Analytics.
Instant on-screen cues guide your agents to the next best action, using breakthrough
real-time speech analytics technologies and text-based algorithms. For the most effective outcomes, our
real-time guidance also takes into account:
- Common customer objections
- Changing trends in customer purchasing behavior
- Customer sentiment toward competitors
When you give your agents the confidence of improved sales effectiveness, you empower them to help achieve your top business goals.
- Improve and increase cross-sell and up-sell efforts
- Optimize marketing campaign effectiveness
- Highlight customers who require immediate attention
- Ensure compliance with interaction scripts and industry regulations
Reveal underlying sales insights
To best drive your sales effectiveness over time, your managers also need the power of broad historical analysis and a deep understanding of customer needs.
- Identification and analysis of missed sales opportunities
- Root causes of sales failures
- Long-term comparison of sales efforts and strategies
- Identification and promotion of best agent practices
With these hidden insights revealed by NICE Sales Effectiveness Analytics, quality assurance and agent coaching are easily aligned with your overall sales goals.