​Support

300 NICE support experts in mission-critical 24x7 global hubs have got yo​​ur back

You've made a major technology investment and you have every reason to expect the highest system availability and performance. Anything less may mean lost business. When a problem is encountered you need answers fast – even if it's the middle of the night.

You Set the Service Le​​​​vel, We Deliver

We know that when it comes to support, one size doesn't fit all. That's why we offer flexible SLAs that let you choose the exact level of support you need. For mission-critical operations and business processes, for example, we offer stringent SLAs that provide the shortest response times and longest coverage hours.

We are obsessed with keeping our Customers happy. Our global support group comprises over 300 relentless Customer Support personnel  strategically  located  around the world, so you always get the fastest possible response.  An intelligent 24x7 Contact Center  puts you in contact with the support expert most qualified to handle your request, regardless of your location.

Our Support services help you get maximum value from your NICE solution:

  • ​Consistent Customer experience with 24x7 availability option
  • High system availability
  • Fast resolution of critical incidents
  • Longer system life span and better serviceability
  • Flexible SLAs that fit your business and operational needs
  • Industry leading Customer  satisfaction

Available When​ You Need Us

We make it easy for you to reach us in various ways. Our Custome​r Support Portal lets you open and track online Service Requests, view recent Service Requests for the entire organization, create customizable quick links and more.
In addition, we offer 24x7 problem reporting, phone and remote support, remote diagnostics, and on-site hardware repair and replacement from any of our global hubs.   

Maintenan​​ce Services

We provide product and maintenance releases with the latest software upgrades, patches and fixes to keep your system current with the latest NICE technology. These releases are delivered according to each Customer's specific software package. They can be easily and securely downloaded from the NICE Software Download Center.​​

NICE User Group Community

NICE also hosts the world's largest community of industry professionals. The NICE User Group (NUG) helps members optimize the value of NICE applications in their organizations through sharing of best practices. The group partners with NICE to provide an online environment for members to interact and share knowledge. NUG also works closely with leadership at NICE to influence product and service direction. To learn more about the NICE User Group (NUG), please visit www.niceusergroup​​.