Great self-service is paramount for today’s government contact centers. It gives constituents a quick, easy way to answer questions and solve problems on their own for improved customer experience—and it decreases costs and reduces internal workloads for your organization. Smart self-help is quite possibly the single most powerful improvement contact centers can make to meet today’s demands and prepare for the future.
Join industry experts for an in-depth look at how AI-powered virtual assistants, seamless channel hopping and other advanced capabilities can give residents instant gratification—while eliminating simple service requests and repetitive questions from agent workstreams.
What you can expect:
- Find out how to choose the right chatbot and virtual agent solutions for your organization.
- Learn how to get the right information and services to constituents more quickly.
- Discover how to optimize experiences for the public and your workforce.