Government contact centers have been put to the test, taking on contact tracing, vaccine distribution and other critical tasks – all while handling spiking demands for public health information and social services. It’s why there’s never been a more important time for digital innovation in these critical facilities.
Listen in as government and IT experts discuss constituents’ accelerated expectations around digital service – and how your organization can take the next step in improving digital experiences and empowering teams to deliver on your agency’s mission.
What you can expect:
- Discover how chatbots can help teams tackle new demands and workloads.
- Explore how AI and automation can help improve citizens’ digital experiences.
- Learn how intelligent tools can help empower agents to deliver on agency missions.