Contact center transformation: It’s time to deliver a better experience

Government contact centers have been put to the test, taking on contact tracing, vaccine distribution and other critical tasks – all while handling spiking demands for public health information and social services. It’s why there’s never been a more important time for digital innovation in these critical facilities.

Listen in as government and IT experts discuss constituents’ accelerated expectations around digital service – and how your organization can take the next step in improving digital experiences and empowering teams to deliver on your agency’s mission.

What you can expect:

  • Discover how chatbots can help teams tackle new demands and workloads.
  • Explore how AI and automation can help improve citizens’ digital experiences.
  • Learn how intelligent tools can help empower agents to deliver on agency missions.