Thank you for your interest in the 2023 Gartner Magic Quadrant™ for CCaaS

Check out this year’s Gartner Magic Quadrant™ for CCaaS report to learn more about NICE*, named a Leader for the 9th consecutive year. We are placed furthest in the report for Completeness of Vision.

Discover how we continue to continue to be recognized as a Leader—year after year. Now you can move to the cloud with confidence with a CCaaS Leader. Learn from every interaction with the power of Enlighten AI purpose-built for CX —and NICE CXone, the most connected, complete, and intelligent cloud contact center platform on the market.

In our opinion, this recognition by the Gartner report supports this assertion.

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth. August 7, 2023. GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*NICE was recognized as inContact in the 2015 and 2016 Magic Quadrant reports for CCaaS, North America. It was recognized as NICE inContact in the same report from 2017 until 2019. The report name was updated to Magic Quadrant for CCaaS starting 2020.