Investing in CX across the customer journey with proactive programs drives YOY improvements including 94% reduction in service costs, 77% greater customer retention, and 4.4x increases in customer satisfaction.
The new Aberdeen report, “Proactive Outreach: Generate Customer Loyalty & Boost Your Finances,” highlights research from companies who are boosting performance across CX, operations and financials.
Learn how companies deliver impressive KPIs by:
- Retaining more customers year-over-year
- Increasing customer satisfaction
- Generating greater annual revenue
- Reducing the number of customer complaints
