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Customer Interaction Management
Customers are in the driver’s seat. With the proliferation of social networks and unlimited access to information, they are well-informed, vocal and have high expectations. In this reality, delivering an exceptional customer experience is more challenging than ever.
By getting closer to your customers, you can.
NICE gets you closer to your customers, analyzing every interaction and transaction to build a detailed picture of the person. Only when you’re this close to individual customers you can understand, predict and adapt to their needs in real time. Knowing them means you can create tailored experiences that go beyond what they expect. We help you build closer relationships with the people who matter most to your business. Because when you really understand the person, you can truly serve the customer.
We help you get closer by:
- Capturing and analyzing all interactions across the customer journey and applying big data technologies to identify valuable patterns, trends and Voice of the Customer insights
- Harnessing real-time capabilities to take action, quickly resolve issues, leverage sales opportunities and optimize processes
- Employing Workforce Optimization tools, including gamification and collaboration, to drive employee engagement, align teams on common metrics, and translate root-causes and best-practices into increased productivity