Endless Value
Countless Experience
CX Event of the Year
Welcome to
NiCE World
NiCE World Asia Pacific takes everything you loved about Interactions—innovation, insights, and community—and makes it even bigger. Join CX leaders, explore breakthrough tech, and uncover AI strategies that deliver real results.
Join us for the ultimate CX experience!
12
Cities
Gathering of industry leaders, AI innovators, and NiCE experts in 12 cities and 7 countries.
1500+
Attendees
Global CX leaders and innovators, shaping the future of customer experience
70+
Hours of Content
Keynotes, panels, and analysts packed with insights and proven AI and CX strategies.
Agenda
At NiCE World APAC 2026, every moment is designed to spark ideas and deliver real results. Across our APAC series, you can explore how AI is redefining customer experience: from bold new strategies to hands-on applications you can use right away.
New Zealand International Convention Centre
101 Hobson Street, Auckland Central, Auckland 1010
Room: Level 5,
MR504 & 505
14:00 – 14:30
Arrival & Afternoon Tea
14:30 – 14:45
Welcome and Opening Address
14:45 – 15:15
CX Innovation & NiCE Roadmap
15:15 – 15:45
Mercury New Zealand – Case Study
15:45 – 16:00
Break
16:00 – 16:30
NiCE AI Demos
16:30 – 17:00
RAC – Case Study
17:00 – 17:10
Closing Address
17:10 – 19:00
Networking & Entertainment
19:00
Event Concludes
1 Hotel Melbourne
9 Maritime Place, Docklands VIC 3008, Australia
Room: Seafarers
Set
13:00 – 13:30
Arrival & Welcome Drinks
13:30 – 13:45
Welcome and Opening Address
13:45 – 14:15
CX Innovation & NiCE Roadmap
14:15 – 14:35
Columbus Capital – Case Study
14:35 – 15:00
Sponsor Address – Optus
15:00 – 15:20
Optus – Case Study
15:20 – 15:50
Afternoon Refreshments
15:50 – 16:20
NiCE AI Demos
16:20 – 16:40
Sponsor Address – Humint Labs & NTT DATA
16:40 – 17:10
Qantas & Allianz AI Panel
17:10 – 17:20
Closing Address
17:20 – 19:00
Networking & Entertainment
19:00
Event Concludes
Sofitel Sydney Darling Harbour
12 Darling Drive, Sydney NSW 2000, Australia
Room: Magnifique
Ballroom
13:00 – 13:30
Arrival & Welcome Drinks
13:30 – 13:45
Welcome and Opening Address
13:45 – 14:15
CX Innovation & NiCE Roadmap
14:15 – 14:35
Columbus Capital – Case Study
14:35 – 15:00
Sponsor Address – Optus
15:00 – 15:20
Optus – Case Study
15:20 – 15:50
Afternoon Refreshments
15:50 – 16:20
NiCE AI Demos
16:20 – 16:40
Sponsor Address – Humint Labs & NTT DATA
16:40 – 17:10
Qantas – Case Study
17:10 – 17:20
Closing Address
17:20 – 19:00
Networking & Entertainment
19:00
Event Concludes
Adelaide Pavilion
Cnr. South Terrace & Peacock Rd, Adelaide SA 5000
Room: Parkview
Room
14:00 – 14:30
Arrival & Afternoon Tea
14:30 – 14:45
Welcome and Opening Address
14:45 – 15:15
CX Innovation & NiCE Roadmap
15:15 – 15:45
Qantas – Case Study
15:45 – 16:00
Break
16:00 – 16:30
NiCE AI Demos
16:30 – 17:00
Optus – Case Study
17:00 – 17:10
Closing Address
17:10 – 19:00
Networking & Entertainment
19:00
Event Concludes
Grand Hyatt
Bandra Kurla Complex Vicinity, Off Western Express Highway, Santacruz
East, Mumbai, Maharashtra 400055
Room: Grand Ballroom, Lower
Ground
Full event agenda will be announced soon.
Roseatte House
Asset 10, Hospitality District Aerocity, New Delhi - 110037
Room:
The Ballroom
Full event agenda will be announced soon.
Visit the Japan event page for event details and registration
Visit the Japan event page for event details and registration
Venue details and the full event agenda will be announced soon.
Hyatt Regency BTS
1 Soi Sukhumvit 13, Khwaeng Khlong Toei Nuea, Watthana, Nana 10110,
Bangkok
Room: Regency Ballroom, Level 5
Full event agenda will be announced soon.
Shangri-la the Fort
30th Street corner 5th Avenue, Bonifacio Global City, Taguig City,
Manila
Room: Grand Ballroom, Level 3
Full event agenda will be announced soon.
Sands Expo & Convention Center
10 Bayfront Ave, Singapore 018956
Room: Melati Junior Ballroom,
Level 3
Full event agenda will be announced soon.
Become a sponsor
NiCE World APAC offers expanded opportunities for partners to showcase innovation, engage with CX leaders, and take centre stage in shaping the future of customer experience.
Thank you to our sponsors
Check out our previous
Interactions CX World Tour
I really learned a lot about AI and that it has really entered the age of expansion”
Great understanding on how different businesses are using the CX platform”
Interactions has been informative, sharing trend of the future”
I really learned a lot about AI and that it has really entered the age of expansion”
The thing I liked about Interactions are the customer stories”
Great understanding on how different businesses are using the CX platform”
Interactions has been informative, sharing trend of the future”
