Endless Value
Countless Experience
CX Event of the Year
Welcome to
NiCE World
NiCE World Asia Pacific takes everything you loved about Interactions—innovation, insights, and community—and makes it even bigger. Join CX leaders, explore breakthrough tech, and uncover AI strategies that deliver real results.
Join us for the ultimate CX experience!
12
Cities
Gathering of industry leaders, AI innovators, and NiCE experts in 12 cities and 7 countries.
1500+
Attendees
Global CX leaders and innovators, shaping the future of customer experience
70+
Hours of Content
Keynotes, panels, and analysts packed with insights and proven AI and CX strategies.
Agenda
At NiCE World APAC 2026, every moment is designed to spark ideas and deliver real results. Across our APAC series, you can explore how AI is redefining customer experience: from bold new strategies to hands-on applications you can use right away.
New Zealand International Convention Centre
101 Hobson Street, Auckland Central, Auckland 1010
Room: Level 5,
MR504 & 505
14:00–14:30
Afternoon Tea
14:30–14:45
Welcome and Opening Address
14:45–15:45
The AI Powered CX Revolution
15:45–16:00
Break
16:00–16:30
Mercury New Zealand – Customer Case Study
16:30–17:00
RAC – Customer Case Study
17:00–17:05
Closing Address
17:10–19:00
Networking
19:00
Event Concludes
Speakers
Nigel Lindsay Smith
Managing Director, ANZ
NiCE
Martin Han
Manager, Solution Engineering, International
NiCE
Jason Parker
Product Manager- Engage
Mercury New Zealand
Croyden McLennan
Product Owner – CcaaS
RAC
1 Hotel Melbourne
9 Maritime Place, Docklands VIC 3008, Australia
Room: Seafarers
Set
13:00–13:30
Registration
13:30–13:45
Welcome and Opening Address
13:45–14:45
The AI Powered CX Revolution
14:45–15:15
Optus – Customer Case Study
15:15–15:45
Afternoon Tea
15:45–16:10
Platinum Sponsor Partner
16:10–16:35
ColCap Financial – Customer Case Study
16:35–16:55
Gold Sponsors – Panel Discussion
16:55–17:25
Qantas and Allianz Australia – Customer Case Study
17:25–17:30
Closing Address
17:30–19:00
Networking
19:00
Event Concludes
Speakers
Darren Rushworth
President, CX International
NiCE
Richard Bassett
Vice President, Agentic, UKI & RoW
NiCE
Mark Harington
Vice President, Solutions Engineering, International
NiCE
Danny Price
VP Delivery
Optus Enterprise
Kimberley Bontigao
Executive, Manila Operations
ColCap Financial
Brandon Blanc
Principal Product Manager, Conversational AI and Care
Qantas
Jos Jansen
General Manager Digital
Allianz Australia
Due to high demand, registration for NiCE World Sydney is now full.
Sofitel Sydney Darling Harbour
12 Darling Drive, Sydney NSW 2000, Australia
Room: Magnifique
Ballroom
13:00 – 13:30
Registration
13:30 – 14:00
Welcome & Opening Address
14:00 – 15:00
The AI Powered CX Revolution
15:00 – 15:25
ColCap Financial - Customer Case Study
15:25 – 15:55
Afternoon Tea Break
15:55 – 16:25
Optus - Customer Case Study
16:25 – 16:45
Platinum Sponsor Partner Presentation
16:45 – 17:15
Qantas - Customer Case Study
17:15 – 17:35
Gold Sponsors - Panel Discussion
17:35 – 17:40
Closing
17:40 – 19:10
Networking
19:10
Event Concludes
Speakers
Darren Rushworth
President, CX International
NiCE
Richard Bassett
Vice President, Agentic, UKI & RoW
NiCE
Mark Harington
Vice President, Solutions Engineering, International
NiCE
Danny Price
VP Delivery
Optus Enterprise
Kimberley Bontigao
Executive, Manila Operations
ColCap Financial
Brandon Blanc
Principal Product Manager, Conversational AI and Care
Qantas
Adelaide Pavilion
Cnr. South Terrace & Peacock Rd, Adelaide SA 5000
Room: Parkview
Room
14:00–14:30
Afternoon Tea
14:30–14:45
Welcome and Opening Address
14:45–15:45
The AI Powered CX Revolution
15:45–16:00
Break
16:00–16:30
Qantas – Customer Case Study
16:30–17:00
Optus – Customer Case Study
17:00–17:05
Closing Address
17:05–19:00
Networking
19:00
Event Concludes
Speakers
Nigel Lindsay Smith
Managing Director, ANZ
NiCE
Martin Han
Manager, Solution Engineering, International
NiCE
Brandon Blanc
Principal Product Manager, Conversational AI and Care
Qantas
Naomi Beale
Senior Director - Service Design & Transformation
Optus
Grand Hyatt
Bandra Kurla Complex Vicinity, Off Western Express Highway, Santacruz
East, Mumbai, Maharashtra 400055
Room: Grand Ballroom, Lower
Ground
15:30 – 16:30
Registration and Solutions Showcasing
16:30 – 16:35
Opening
16:35 – 16:40
Welcome Address
16:40 – 17:00
Visionary Keynote: The Future of CX AI at Enterprise Scale
17:00 – 17:05
NiCE Cognigy Launch
17:05 – 17:35
Innovation Keynote: Orchestrating Intelligence in Action
17:35 – 17:50
Knowledge Session: The Voice Layer of Agentic AI
17:50 – 18:30
Leadership Panel: Scalable CX for Every Business - From Contact Centre Modernization
to AI-Led Engagement
18:30 – 18:50
Coffee Break and Show Floor Experience
18:50 – 19:05
Customer Fireside Chat
19:05 – 19:25
Partner Perspective: Building Seamless, Connected and Personal Experiences
19:25 – 19:50
Celebrity Fireside Chat
19:50 – 19:55
Winners Announcement
19:55 – 20:00
Closing Note
20:00 onwards
Entertainment & Networking Cocktail Dinner
Speakers
Vikrant Massey
Actor
Apoorv Sood
Head of GTM
Smallest.ai
Benjamin Mayr
VP, Head of Architecture
NiCE Cognigy
Darren Rushworth
President, CX International
NiCE
Muralidharan Menon
Chief AI Officer
Exato
Philipp Heltewig
Chief AI Officer
NiCE
Piyush Joshi
Head of Solutions AI & CX
Exato
Sanjay Gupta
VP, South Asia & Middle East
NiCE
Shweta Singh
SVP & Head - AI & Analytics
Bharti AXA Life Insurance
Vivek Bansal
MD, Global solutions and AI
Concentrix
Roseatte House
Asset 10, Hospitality District Aerocity, New Delhi - 110037
Room:
The Ballroom
15:30 – 16:30
Registration and Solutions Showcasing
16:30 – 16:35
Opening
16:35 – 16:40
Welcome Address
16:40 – 17:00
Visionary Keynote: The Future of CX AI at Enterprise Scale
17:00 – 17:05
NiCE Cognigy Launch
17:05 – 17:35
Innovation Keynote: Orchestrating Intelligence in Action
17:35 – 17:50
Knowledge Session: The Voice Layer of Agentic AI
17:50 – 18:30
Leadership Panel: Scalable CX for Every Business - From Contact Centre Modernization
AI-Led Engagement
18:30 – 18:50
Coffee Break and Show Floor Experience
18:50 – 19:05
Customer Fireside Chat
19:05 – 19:25
Partner Perspective: Building Seamless, Connected and Personal Experiences
19:25 – 19:50
Celebrity Fireside Chat
19:50 – 19:55
Winners Announcement
19:55 – 20:00
Closing Note
20:00 onwards
Entertainment & Networking Cocktail Dinner
Speakers
Apoorv Sood
Head of GTM
Smallest.ai
Benjamin Mayr
VP, Head of Architecture
NiCE Cognigy
Darren Rushworth
President, CX International
NiCE
Harvansh Singh Sagar
CIO & Head IT
Axis Max Life Insurance
Muralidharan Menon
Chief AI Officer
Exato
Philipp Heltewig
Chief AI Officer
NiCE
Piyush Joshi
Head of Solutions AI & CX
Exato
Sanjay Gupta
VP, South Asia & Middle East
NiCE
Visit the Japan event page for event details and registration
Visit the Japan event page for event details and registration
Venue details and the full event agenda will be announced soon.
Hyatt Regency BTS
1 Soi Sukhumvit 13, Khwaeng Khlong Toei Nuea, Watthana, Nana 10110,
Bangkok
Room: Regency Ballroom, Level 5
16:00–16:15
Registration
16:15–16:30
The Future of CX AI
16:30–17:10
Agentic AI for Customer Experience: Separating Hype from Real Business Value
17:10–17:40
Success at Scale: Real-World Digital Transformation Story
17:40–18:00
Coffee & Tea Break
18:00–18:15
Redesigning the CX Stack: Data, Workflows and AI on NiCE CXone and Cognigy
18:15–18:55
The AI-Powered CX Revolution
18:55–19:25
Delivering Excellence: The Agentic CX Shift
19:25–19:35
Closing Address
19:35
Dinner & Networking
Speakers
Sanjay Gupta
VP, South Asia & Middle East
NiCE
Dr. Chris Marshall
Analyst
IDC
Deepak Chandran
Director, Portfolio Solution Engineering, APAC
NiCE
Parinya Pattayanun
Country Manager, Thailand
NiCE
Vinay Chandrashekarpur
Director, AI, APAC
NiCE
Pakapong Poomarporn
Managing Director
Progress Multi Insurance Broker (PMIB)
Jay Pal
Director, Transformation, SEA
Concentrix
Napoldej Kitchanpaiboon
Managing Director, Contact Centre
Advanced Info Service (AIS)
Toby Williams
Analytics, Digital, and AI Manager – Asia & Middle East
NiCE
Bongkoch Inphan
Customer Services Director
ITOne
Chawalit Kongpatparnit
Deputy Managing Director
Datapro Computer Systems
Shangri-la the Fort
30th Street corner 5th Avenue, Bonifacio Global City, Taguig City,
Manila
Room: Grand Ballroom, Level 3
16:00–16:15
Registration
16:15–16:30
The Future of CX AI
16:30–17:10
Agentic AI for Customer Experience: Separating Hype from Real Business Value
17:10–17:40
Success at Scale: Real-World Digital Transformation Story
17:40–18:00
Coffee & Tea Break
18:00–18:15
Redesigning the CX Stack: Data, Workflows and AI on NiCE CXone and Cognigy
18:15–18:55
The AI-Powered CX Revolution
18:55–19:25
Delivering Excellence: The Agentic CX Shift
19:25–19:35
Closing Address
19:35
Dinner & Networking
Speakers
Sanjay Gupta
VP, South Asia & Middle East
NiCE
Dr. Chris Marshall
Analyst
IDC
Deepak Chandran
Director, Portfolio Solution Engineering, APAC
NiCE
Gerry Topacio
Country Manager, Philippines
NiCE
Vinay Chandrashekarpur
Director, AI, APAC
NiCE
Ricelle Matti
CIO
Inspiro
Tonichi Parekh
Board of Trustee
IBPAP and CXAP
Kevin Rotairo
Sr. Director, IT Service Delivery Management
Concentrix Philippines
Toby Williams
Analytics, Digital, and AI Manager – Asia & Middle East
NiCE
Grand Hyatt
10 Scotts Rd, Singapore 228211
Room: The Gallery, Level 1M
14:00–14:30
Registration
14:30–15:00
The Future of CX AI
15:00–15:40
Agentic AI for Customer Experience: Separating Hype from Real Business Value
15:40–16:10
Success at Scale: Real-World Digital Transformation Story
16:10–16:30
Coffee and Tea Break
16:30–17:10
The AI-Powered CX Revolution
17:10–17:40
Delivering Excellence: The Agentic CX Shift
17:40–17:50
Closing Address
17:50 onwards
Dinner and Networking
Speakers
Sanjay Gupta
VP, South Asia & Middle East
NiCE
Mark Harington
Vice President, Solutions Engineering, Intl
NiCE
Deepika Giri
Analyst
IDC
Henk van Rossum
General Manager, Group Cloud, Infrastructure and IT Operations
International SOS
Kevin Rotairo
Head of Solutions Engineering
Concentrix Philippines
Deepak Chandran
Director, Portfolio Solution Engineering, APAC
NiCE
Become a sponsor
NiCE World APAC offers expanded opportunities for partners to showcase innovation, engage with CX leaders, and take centre stage in shaping the future of customer experience.
Thank you to our sponsors
Check out our previous
Interactions CX World Tour
I really learned a lot about AI and that it has really entered the age of expansion”
Great understanding on how different businesses are using the CX platform”
Interactions has been informative, sharing trend of the future”
I really learned a lot about AI and that it has really entered the age of expansion”
The thing I liked about Interactions are the customer stories”
Great understanding on how different businesses are using the CX platform”
Interactions has been informative, sharing trend of the future”
