Understand the current state of Agentic AI and what it means for the future of CX. Gain perspective on where the market stands today and what separates pilots from scalable success.
AI-First CX World Tour
The State of Agentic AI.
The Future of CX.
An executive forum defining the path from Agentic AI
strategy to scalable enterprise impact.
The Shift to Agentic AI in CX
Customer experience is entering a new phase defined by intelligent, proactive AI agents capable of reasoning, acting, and continuously improving outcomes. Yet while interest in AI is widespread, scalable success remains rare.
AI-First CX World Tour is a curated executive forum for CX, AI, and Customer Operations leaders navigating this transition. The program centers on three essential conversations:
- The State of Agentic AI – Where adoption stands today and what it means for the future of CX.
- Your Agentic AI Journey – What scalable deployment looks like and how to move beyond pilots.
- Agentic AI in Action – Real-world examples of measurable business impact.
This is not a product showcase. It is a strategic working session focused on execution and impact.
Where we’re heading in 2026
CX and AI leaders will convene in focused, in-person executive forums across key locations globally.
São Paulo
April 7, 2026
Tokyo
April 22, 2026
Dallas
April 28, 2026
Sydney
April 29, 2026
Houston
April 30, 2026
Toronto
May 7, 2026
San Francisco
May 14, 2026
Manchester
May 14, 2026
London
May 21, 2026
Amsterdam
TBD
Germany
TBD
AI-First CX World Tour program
A focused half-day executive forum moving from market insight to measurable impact.
Ritz Carlton (Salon A)
2121 McKinney Avenue,Dallas, Texas, USA, 75201
12.00 – 1.00 pm
Arrival and Networking
1.00 – 2.00 pm
The Agentic AI CX Frontline: Real leaders. Real results.
2.00 – 3.00 pm
Your Agentic AI Journey – From Vision to Execution
3.00 – 3.15 pm
Break
3.15 – 4.00 pm
Agentic AI in Action
4.00 – 4.15 pm
Strategic Close
4.15 pm onwards
Networking Reception
Marriott Marquis (Scot Cotton Room)
1777 Walker St, Houston, TX 77010, United States
12.00 – 1.00 pm
Arrival and Networking
1.00 – 2.00 pm
The Agentic AI CX Frontline: Real leaders. Real results.
2.00 – 3.00 pm
Your Agentic AI Journey – From Vision to Execution
3.00 – 3.15 pm
Break
3.15 – 4.00 pm
Agentic AI in Action
4.00 – 4.15 pm
Strategic Close
4.15 pm onwards
Networking Reception
Venue details will be announced soon.
12.00 – 1.00 pm
Arrival and Networking
1.00 – 2.00 pm
The Agentic AI CX Frontline: Real leaders. Real results.
2.00 – 3.00 pm
Your Agentic AI Journey – From Vision to Execution
3.00 – 3.15 pm
Break
3.15 – 4.00 pm
Agentic AI in Action
4.00 – 4.15 pm
Strategic Close
4.15 pm onwards
Networking Reception
Venue details will be announced soon.
12.00 – 1.00 pm
Arrival and Networking
1.00 – 2.00 pm
The Agentic AI CX Frontline: Real leaders. Real results.
2.00 – 3.00 pm
Your Agentic AI Journey – From Vision to Execution
3.00 – 3.15 pm
Break
3.15 – 4.00 pm
Agentic AI in Action
4.00 – 4.15 pm
Strategic Close
4.15 pm onwards
Networking Reception
Museum of Contemporary Art (Quayside Room)
140 George St, Sydney New South Wales 2000
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Speakers
Nigel Lindsay Smith
Vice President, Sales
ANZ, NiCE
Philipp Heltewig
Chief AI Officer, NiCE
Venue details and the full event agenda will be announced soon.
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Rosewood Hotel
Rua Rio Claro, 40, São Paulo – SP
The full event agenda will be announced soon.
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Venue details and the full event agenda will be announced soon.
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Venue details and the full event agenda will be announced soon.
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Venue details and the full event agenda will be announced soon.
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Venue details and the full event agenda will be announced soon.
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Why attend?
Market clarity
A practical roadmap
See what a successful Agentic AI journey looks like in practice. Learn how organizations are getting started, scaling responsibly, and driving measurable impact.
Real-world impact
Explore tangible examples of how Agentic AI is driving measurable business outcomes across industries. See how organizations are translating strategy into scalable execution and sustained value.
Designed for leaders who are:
Shaping
the future of customer experience
Scaling
or evaluating enterprise AI initiatives
Moving beyond
pilots toward measurable
impact
Accountable
for CX performance and transformation outcomes
Join us at AI-First CX World Tour
Explore the state of Agentic AI, define your roadmap to scalable execution, and engage with leaders shaping the future of customer experience.
