Understand the current state of Agentic AI and what it means for the future of CX. Gain perspective on where the market stands today and what separates pilots from scalable success.
AI-First CX World Tour
The State of Agentic AI.
The Future of CX.
An executive forum defining the path from Agentic AI
strategy to scalable enterprise impact.
The Shift to Agentic AI in CX
Customer experience is entering a new phase defined by intelligent, proactive AI agents capable of reasoning, acting, and continuously improving outcomes. Yet while interest in AI is widespread, scalable success remains rare.
AI-First CX World Tour is a curated executive forum for CX, AI, and Customer Operations leaders navigating this transition. The program centers on three essential conversations:
- The State of Agentic AI – Where adoption stands today and what it means for the future of CX.
- Your Agentic AI Journey – What scalable deployment looks like and how to move beyond pilots.
- Agentic AI in Action – Real-world examples of measurable business impact.
This is not a product showcase. It is a strategic working session focused on execution and impact.
Where we’re heading in 2026
CX and AI leaders will convene in focused, in-person executive forums across key locations globally.
São Paulo
April 7, 2026
Tokyo
April 22, 2026
Dallas
April 28, 2026
Sydney
April 29, 2026
Houston
April 30, 2026
San Francisco
May 14, 2026
Manchester
May 14, 2026
London
May 21, 2026
Toronto
May 28, 2026
New York City
July, 14 2026
Chicago
July 16, 2026
Amsterdam
TBD
Germany
TBD
AI-First CX World Tour program
A focused half-day executive forum moving from market insight to measurable impact.
Dallas
April 28, 2026
Houston
April 30, 2026
San Francisco
May 14, 2026
Toronto
May 28, 2026
New York City
July 14, 2026
Chicago
July 16, 2026
Ritz Carlton (Salon A)
2121 McKinney Avenue, Dallas, Texas, USA, 75201
1.00 – 1.30pm
Registration & Networking
1.30 – 1.40pm
Welcome
1.40 – 2.30pm
The Agentic AI CX Frontline: Real leaders. Real results
2.30 – 2.45pm
Networking Break
2.45 – 3.45pm
Peer Discussion | From Vision to Deployment: Client Experiences with AI in CX
3.45 – 4.30pm
Agentic AI in Action
4.30 – 5.30pm
VIP Networking Reception
Speakers
Lora Lawson
VP Contact Centers, Careington
Blair Bardwell
Chief Communications and Innovation Officer - Martech, ATT
Deepali Narula
Chief Operating Officer, Conifer Health
Tim Harris
General Manager Engagement Orchestration, NiCE
George Downey IV
Senior AI Consultant, NiCE
Sunny Nanda
General Manager, Healthcare CX, Americas, NiCE
Supporting partner:
Marriott Marquis (Scot Cotton Room)
1777 Walker St, Houston, TX 77010, United States
1:00 – 1:30pm
Registration & Networking
1:30 – 1:40pm
Welcome
1:40 – 2:30pm
The Agentic AI CX Frontline: Real leaders. Real results
2:30 – 2:45pm
Networking Break
2:45 – 3:45pm
Peer Discussion | From Vision to Deployment: Client Experiences with AI in CX
3:45 – 4:30pm
Agentic AI in Action
4:30 – 5:30pm
VIP Networking Reception
Speakers
Kevin Lee
Vice President, Sales, Distinguished Technologist, NiCE
George Downey IV
Senior AI Consultant, NiCE
Sunny Nanda
General Manager, Healthcare CX, Americas, NiCE
Supporting partner:
Westin St. Francis at Union Square
335 Powell St, Union Square & North Terrace, San Francisco, CA 94102, USA
1:00 – 1:30pm
Registration & Networking
1:30 – 1:40pm
Welcome
1:40 – 2:30pm
The Agentic AI CX Frontline: Real leaders. Real results
2:30 – 2:45pm
Networking Break
2:45 – 3:45pm
Peer Discussion | From Vision to Deployment: Client Experiences with AI in CX
3:45 – 4:30pm
Agentic AI in Action
4:30 – 5:30pm
VIP Networking Reception
Speakers
George Downey IV
Senior AI Consultant, NiCE
Sunny Nanda
General Manager, Healthcare CX, Americas, NiCE
Tim Harris
General Manager Engagement Orchestration, NiCE
Supporting partner:
The Westin Harbor Castle
1 Harbour Sq, Toronto ON M5J 1A6, Canada
1:00 – 1:30pm
Registration & Networking
1:30 – 1:40pm
Welcome
1:40 – 2:30pm
The Agentic AI CX Frontline: Real leaders. Real results
2:30 – 2:45pm
Networking Break
2:45 – 3:45pm
Peer Discussion | From Vision to Deployment: Client Experiences with AI in CX
3:45 – 4:30pm
Agentic AI in Action
4:30 – 5:30pm
VIP Networking Reception
Speakers
Kevin Lee
Vice President, Sales, Distinguished Technologist, NiCE
George Downey IV
Senior AI Consultant, NiCE
Sunny Nanda
General Manager, Healthcare CX, Americas, NiCE
Supporting partner:
Venue details will be announced soon.
1:00 – 1:30pm
Registration & Networking
1:30 – 1:40pm
Welcome
1:40 – 2:30pm
The Agentic AI CX Frontline: Real leaders. Real results
2:30 – 2:45pm
Networking Break
2:45 – 3:45pm
Peer Discussion | From Vision to Deployment: Client Experiences with AI in CX
3:45 – 4:30pm
Agentic AI in Action
4:30 – 5:30pm
VIP Networking Reception
Speakers
George Downey IV
Senior AI Consultant, NiCE
Sunny Nanda
General Manager, Healthcare CX, Americas, NiCE
Supporting partner:
Venue details will be announced soon.
1:00 – 1:30pm
Registration & Networking
1:30 – 1:40pm
Welcome
1:40 – 2:30pm
The Agentic AI CX Frontline: Real leaders. Real results
2:30 – 2:45pm
Networking Break
2:45 – 3:45pm
Peer Discussion | From Vision to Deployment: Client Experiences with AI in CX
3:45 – 4:30pm
Agentic AI in Action
4:30 – 5:30pm
VIP Networking Reception
Speakers
George Downey IV
Senior AI Consultant, NiCE
Sunny Nanda
General Manager, Healthcare CX, Americas, NiCE
Supporting partner:
Museum of Contemporary Art
140 George St, Sydney New South Wales 2000
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Speakers
Nigel Lindsay Smith
Vice President, Sales
ANZ, NiCE
Philipp Heltewig
Chief AI Officer, NiCE
Venue details and the full event agenda will be announced soon.
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Rosewood Hotel
Rua Rio Claro, 40, São Paulo – SP
9:30 – 10:00 am
Welcome Reception and Networking
10:00 – 10:45 am
State of Agentic AI – The Future of CX
10:45 – 11:30 am
Your Agentic AI Journey – From Vision to Execution
11:30 – 12:15 pm
Agentic AI in Action
12:15 – 12:30 pm
Strategic Close
12:30 pm onwards
Lunch and Networking
Speakers
Luiz Camargo
General Manager, Latin America, NiCE
Andre Fernandes
Pre Sales Director, NiCE
Maor Revah
Senior Director, Agentic AI, NiCE
Thiago Siqueira
Sales Director for Southern Cone, NiCE
100 Embankment
Cathedral Approach, Salford M3 7FB
09:00 – 09:30am
Registration & Networking
09:30 – 09:40am
Welcome
09:40 – 10:30am
The Agentic AI CX Frontline: Real leaders. Real results
10:30 – 10:45am
Networking Break
10:45 – 11:45am
Peer Discussion | From Vision to Deployment: Client Experiences with AI in CX
11:45 – 12:30pm
Agentic AI in Action
12:30 – 02:00pm
Food + Networking
Hotel Cafe Royal
68 Regent Street, London, England, W1B 4DY
09:00 – 09:30am
Registration & Networking
09:30 – 09:40am
Welcome
09:40 – 10:30am
The Agentic AI CX Frontline: Real leaders. Real results
10:30 – 10:45am
Networking Break
10:45 – 11:45am
Peer Discussion | From Vision to Deployment: Client Experiences with AI in CX
11:45 – 12:30pm
Agentic AI in Action
12:30 – 02:00pm
Food + Networking
Venue details and the full event agenda will be announced soon.
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Venue details and the full event agenda will be announced soon.
2:30 – 3:00pm
Registration
3:00 – 3:10pm
Welcome
3:10 – 4:10pm
The Agentic AI Frontline. Real leaders. Real results.
4:10 – 5:00pm
From Vision to Deployment: How Enterprises Can Operationalize Agentic AI in CX
5:00 – 5:30pm
Success at Scale: Real-World Transformations from Leading Brands
5:30 – 7:30pm
Networking Drinks
Why attend?
Market clarity
A practical roadmap
See what a successful Agentic AI journey looks like in practice. Learn how organizations are getting started, scaling responsibly, and driving measurable impact.
Real-world impact
Explore tangible examples of how Agentic AI is driving measurable business outcomes across industries. See how organizations are translating strategy into scalable execution and sustained value.
Designed for leaders who are:
Shaping
the future of customer experience
Scaling
or evaluating enterprise AI initiatives
Moving beyond
pilots toward measurable
impact
Accountable
for CX performance and transformation outcomes
Join us at AI-First CX World Tour
Explore the state of Agentic AI, define your roadmap to scalable execution, and engage with leaders shaping the future of customer experience.
