Catch live presentations, customer stories, and fresh insights that reveal what’s next for AI-first CX.
Welcome to
NiCE World
Join us June 8-10 in Orlando, FL for the ultimate CX experience.
NiCE World takes everything you loved about Interactions—innovation, insights, and community—and makes it even bigger. Join CX leaders, explore breakthrough tech, and uncover AI strategies that deliver real results.
2500+
Attendees
Global CX leaders and innovators shaping the future of customer experience.
100+
Presentations
Breakout sessions from industry leaders, AI innovators, and NiCE experts.
100+
Hours of Content
Keynotes, panels, and sessions packed with insights and proven CX strategies.
A new era for
customer experience
We’re bringing together the brightest minds and boldest ideas shaping the future of CX. Explore the evolution of AI, gain actionable strategies from global leaders, and see innovation that will accelerate your organization’s next phase of CX transformation.
Welcome to the NiCE World show floor experience
A reimagined show floor filled with energy, access, and real-world innovation like never before.
Innovation Theater
Live Demos
Push the buttons, click the screens, see AI agents in action. Watch AI-powered workflows come to life through guided and self-serve demos.
Expert Bars
Got questions? Sit down with NiCE product, data, and AI experts - and NiCE customers - for quick, focused conversations tailored to your goals.
Partner Pavilion
Meet the partners helping to Create a NiCE World. Discover tools, frameworks, and services that extend innovation and accelerate success.
NiCE World Central
Recharge, grab a bite, and immerse yourself in fun, interactive, and thought-provoking activities that bring the spirit of NiCE World to life.
Networking
Join meetups, roundtables, or casual conversations that spark fresh ideas, new partnerships, and lasting relationships.
Visionary leadership keynotes
Scott Russell
Cheif Executive Officer
Jeff Comstock
President, Product & Technology
Philipp Heltewig
Chief AI Officer
Become a sponsor
NiCE World offers expanded opportunities for partners to showcase innovation, engage with CX leaders, and take center stage in shaping the future of customer experience.
Three days of innovation, inspiration, and impact
At NiCE World 2026, every moment is designed to spark ideas and deliver real results. Throughout the week, you can explore how AI is redefining customer experience: from bold new strategies to hands-on applications you can use right away.
-
9:00 am – 10:15 am
EDU Registration Open
-
9:00 am – 10:15 am
Registration Open
9:00 am – 10:15 am
EDU Breakout Sessions
9:00 am – 10:15 am
Welcome Reception/NiCE World Show Floor
-
9:00 am – 10:15 am
NiCE World Opening Keynote
9:00 am – 10:15 am
Customer Keynote
9:00 am – 10:15 am
Breakout Sessions/NiCE World Show Floor
9:00 am – 10:15 am
Customer Appreciation Party
-
The event will conclude by 4 pm
9:00 am – 10:15 am
Innovation Keynote
9:00 am – 10:15 am
Customer Keynote
9:00 am – 10:15 am
Breakout Sessions/NiCE World Show Floor
9:00 am – 10:15 am
Celebrity Keynote
-
9:00 am – 10:15 am
EDU Registration Open
-
9:00 am – 10:15 am
Registration Open
9:00 am – 10:15 am
EDU Breakout Sessions
9:00 am – 10:15 am
Welcome Reception/NiCE World Show Floor
-
9:00 am – 10:15 am
NiCE World Opening Keynote
9:00 am – 10:15 am
Customer Keynote
9:00 am – 10:15 am
Breakout Sessions/NiCE World Show Floor
9:00 am – 10:15 am
Customer Appreciation Party
-
9:00 am – 10:15 am
NiCE World Innovation Keynote
9:00 am – 10:15 am
Customer Keynote
9:00 am – 10:15 am
Breakout Sessions/NiCE World Show Floor
9:00 am – 10:15 am
Celebrity Keynote
Registration
fees
Premium Conference Pass
Standard rate
April 3 - June 8
including EDU sessions
$1,850
See what attendees have to say
I have been to the last three conferences and this was definitely the best one yet! You could tell that the customer is important and constant improvement is something you are striving for.”
…the sessions delivered tremendous value to our customers.”
I found this conference to be informative, enlightening, fun and social. I would recommend this experience to any current NICE customer, or prospective NICE customer.”
I have been to the last three conferences and this was definitely the best one yet! You could tell that the customer is important and constant improvement is something you are striving for.”
…the sessions delivered tremendous value to our customers.”
I found this conference to be informative, enlightening, fun and social. I would recommend this experience to any current NICE customer, or prospective NICE customer.”
It has re-charged us to get on with our current and future projects.”
I had a great time at the conference and got a lot of value out of the presentations. I am extremely motivated to move our company over the digital channels and adopt copilot.”
The conference gave me a new level of enthusiasm and looking forward to the future. I hope this isn't my last Interactions...i can't wait to see all NICE has coming up.”
It has re-charged us to get on with our current and future projects.”
I had a great time at the conference and got a lot of value out of the presentations. I am extremely motivated to move our company over the digital channels and adopt copilot.”
Walt Disney World Swan and Dolphin
Join us at NiCE World 2026 — June 8–10 in Orlando, FL.
The next chapter in CX starts now.
Don’t miss your chance to connect, learn, and lead at NiCE World 2026.