We’re thrilled to welcome
KRISTEN BELL
Actress, Producer and
Philanthropist to the main
stage at NiCE World London
2nd July, 2026
Madness Takes the Stage at
NiCE World London 2026
We’re delighted to announce that legendary British band
Madness will perform live at the CX event of the year.
Join us for an unforgettable evening of iconic hits and high
energy entertainment.
Welcome to
NiCE World London
Join us on July 1 – 2, 2026 at Olympia in Kensington, London for the ultimate CX experience.
NiCE World London takes everything you loved about Interactions International - innovation, insights and community - and makes it even bigger. Join CX leaders, explore breakthrough tech, and uncover AI strategies that deliver real results.
1500+
Attendees
Global CX leaders and innovators shaping the future of customer experience.
50+
Presentations
Breakout sessions from industry leaders, AI innovators, and NiCE experts.
50+
Hours of Content
Keynotes, panels, and sessions packed with insights and proven CX strategies.
Hear from our customers
Explore the Agenda
From immersive demos and a vibrant show floor to breakout sessions, customer insights, hands-on AI labs, industry sessions, and in-depth EDU training, NiCE World London offers a wealth of content designed for every stage of the CX AI journey.
With two days packed with hundreds of hours of content, attendees can explore visionary ideas, practical innovation, and hands-on learning all in one place.
Visionary leadership keynotes
Scott Russell
Chief Executive Officer
Jeff Comstock
President, Product & Technology
Philipp Heltewig
Chief AI Officer
Agenda
Two days of innovation, inspiration, and impact At NiCE World London 2026, every moment is designed to spark ideas and deliver real results. Throughout the week, you can explore how AI is redefining customer experience: from bold new strategies to hands-on applications you can use right away.
Day 1 - Edu Day
Customers and Partners Only
Wednesday, July 1
Breakout Sessions
Day 2 - Conference Day
Attendees, Customers and Partners
Thursday, July 2
Breakout Sessions
Showfloor
featuring Madness
-
9:00 am – 10:15 am
Opening Keynote
9:00 am – 10:15 am
Edu Breakout Sessions
9:00 am – 10:15 am
Welcome Reception
-
9:00 am – 10:15 am
Opening Keynote
9:00 am – 10:15 am
Celebrity Keynote
9:00 am – 10:15 am
Theatre Sessions/Show Floor Experience
9:00 am – 10:15 am
Madness Party – ends at 8pm
-
9:00 am – 10:15 am
Opening Keynote
9:00 am – 10:15 am
Edu Breakout Sessions
9:00 am – 10:15 am
Welcome Reception
-
9:00 am – 10:15 am
Opening Keynote
9:00 am – 10:15 am
Celebrity Keynote
9:00 am – 10:15 am
Theatre Sessions/Show Floor Experience
9:00 am – 10:15 am
Madness Party – ends at 8pm
Become a sponsor
NiCE World London offers expanded opportunities for partners to showcase innovation, engage with CX leaders, and take centre stage in shaping the future of customer experience.
Thank you to our sponsors
Kensington
Olympia
Join us at Kensington Olympia for NiCE World London
Nearest stations:
Kensington (Olympia) station
West Kensington station
Barons Court station
NiCE World London 2026
Don’t miss your chance to connect, learn, and lead at NiCE World London 2026.