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We’re thrilled to welcome
KRISTEN BELL

Actress, Producer and
Philanthropist to the main
stage at NiCE World London
2nd July, 2026

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Madness Takes the Stage at
NiCE World London 2026

We’re delighted to announce that legendary British band
Madness will perform live at the CX event of the year.
Join us for an unforgettable evening of iconic hits and high
energy entertainment.

Kristen Bell
Madness
NiCE World London 2026

Welcome to
NiCE World London

Join us on July 1 – 2, 2026 at Olympia in Kensington, London for the ultimate CX experience.

NiCE World London takes everything you loved about Interactions International - innovation, insights and community - and makes it even bigger. Join CX leaders, explore breakthrough tech, and uncover AI strategies that deliver real results.

1500+

Attendees

Global CX leaders and innovators shaping the future of customer experience.

50+

Presentations

Breakout sessions from industry leaders, AI innovators, and NiCE experts.

50+

Hours of Content

Keynotes, panels, and sessions packed with insights and proven CX strategies.

Hear from our customers

Aetna
Aetna
Aetna
Aetna
Aetna
Aetna

Explore the Agenda

From immersive demos and a vibrant show floor to breakout sessions, customer insights, hands-on AI labs, industry sessions, and in-depth EDU training, NiCE World London offers a wealth of content designed for every stage of the CX AI journey.

With two days packed with hundreds of hours of content, attendees can explore visionary ideas, practical innovation, and hands-on learning all in one place.

Visionary leadership keynotes

Scott Russell

Chief Executive Officer

Jeff Comstock

President, Product & Technology

Philipp Heltewig

Chief AI Officer

Agenda

Two days of innovation, inspiration, and impact At NiCE World London 2026, every moment is designed to spark ideas and deliver real results. Throughout the week, you can explore how AI is redefining customer experience: from bold new strategies to hands-on applications you can use right away.

Day 1 - Edu Day
Customers and Partners Only

Wednesday, July 1

Registration Opens
Opening Keynote
Customer Keynote
EDU Day
Breakout Sessions
Welcome Reception

Day 2 - Conference Day
Attendees, Customers and Partners

Thursday, July 2

Registration Opens
Innovation Keynote
Customer Keynote
Industry
Breakout Sessions
NiCE World
Showfloor
Celebrity Keynote
Customer Awards
Party
featuring Madness
  • 9:00 am – 10:15 am

    Opening Keynote

    9:00 am – 10:15 am

    Edu Breakout Sessions

    9:00 am – 10:15 am

    Welcome Reception

  • 9:00 am – 10:15 am

    Opening Keynote

    9:00 am – 10:15 am

    Celebrity Keynote

    9:00 am – 10:15 am

    Theatre Sessions/Show Floor Experience

    9:00 am – 10:15 am

    Madness Party – ends at 8pm

  • 9:00 am – 10:15 am

    Opening Keynote

    9:00 am – 10:15 am

    Edu Breakout Sessions

    9:00 am – 10:15 am

    Welcome Reception

  • 9:00 am – 10:15 am

    Opening Keynote

    9:00 am – 10:15 am

    Celebrity Keynote

    9:00 am – 10:15 am

    Theatre Sessions/Show Floor Experience

    9:00 am – 10:15 am

    Madness Party – ends at 8pm

Become a sponsor

NiCE World London offers expanded opportunities for partners to showcase innovation, engage with CX leaders, and take centre stage in shaping the future of customer experience. 

Become a sponsor

Thank you to our sponsors

Platinum
Gold
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Kensington
Olympia

Join us at Kensington Olympia for NiCE World London

Nearest stations:
Kensington (Olympia) station
West Kensington station
Barons Court station

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NiCE World London 2026

Don’t miss your chance to connect, learn, and lead at NiCE World London 2026.

Register now