2026 brought together
the leaders shaping CX
Thank you to everyone who joined us on 1 & 2 July for
breakthrough ideas, AI innovation, real world results, and
conversations shaping what’s next in customer
experience.
Watch this space for 2027 dates
NiCE World London
A defining week for CX innovation
NiCE World London 2026 brought together CX leaders, innovators and practitioners to explore what’s next in customer experience. Through real-world strategies, customer stories and proven results, they experienced how AI is reshaping customer service at enterprise scale.
Attendees explored practical approaches to AI adoption, workforce transformation, customer engagement and operational efficiency, exchanging ideas and perspectives with experts and peers from across Europe.
Here are just some of the highlights:
1500+
Attendees
Global CX leaders and innovators shaping the future of customer experience.
50+
Presentations
Breakout sessions from industry leaders, AI innovators, and NiCE experts.
50+
Hours of Content
Keynotes, panels, and sessions packed with insights and proven CX strategies.
Featured customer speakers
Photos
Check Out these Photos from the event
Visionary keynotes
Scott Russell
Chief Executive Officer,
NiCE
Philipp Heltewig
Chief AI Officer,
NiCE
Zack Kass
Advisor, Author,
Former OpenAI Executive
Thank you to our sponsors
NiCE World London 2026
Thank you to everyone who joined us and made NiCE World London 2026 such a memorable event.
We look forward to welcoming you next time.