Interactions International 2025 | London CX Conference

WE ARE THRILLED TO WELCOME

Sir Tim Berners-Lee

Morning Fireside Chat

Sir Tim Berners-Lee, inventor of the World Wide Web,
interviewed live by TV Presenter Alex Jones.

Jonny Wilkinson

Afternoon Motivational Speaker

Jonny Wilkinson CBE, Former England
Rugby Player, Mental Health
Ambassador & Business Founder.

Welcome to
the greatest
CX conference

Interactions International is where the future of CX is defined. Thousands of CX experts and leaders come together at the largest CX industry event to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices you need to transform your business. Don’t miss out on the opportunity to be part of shaping the future of CX.

Take a look at our 2024 event HIGHLIGHTS.

Be Inspired

Hear from our new CEO, Scott Russell on the latest CX innovations. Our event will be loaded with exciting sessions from analyst insights, workshops, and panels, discussing everything you need to know about world-class CX innovation.

Elevate your Experience

Start Interactions International with our EDU day on Tuesday 1st July. Choose from a variety of product training courses to realise the value of your NICE solutions.

Explore & Experience

Network and associate with industry leaders and analysts to share CX best practices, interact with NICE experts and see up-close the latest innovations in Generative AI, cloud, digital and much more.

Top Class Entertainment

Have a blast with our star-studded line up and exciting activities we have planned. Stay tuned for more announcements coming soon!

AGENDA

JULY 1

EDU Day

JULY 2

MAIN Day

10:00 am - 2:00 pm

Registration, morning keynote sessions & lunch

2:00 pm - 4:30 pm

Afternoon sessions

NICE User Group for Workforce Management
NICE User Group for CXone Mpower
Partner track & demos

4:30 pm - 6:00 pm

Exclusive Welcome Reception

9:00 am – 12:15 pm

Morning general session

President International Darren Rushworth welcome
CEO Scott Russell opening address
President CX Barry Cooper demo

12:15 pm – 12:45 pm

Sir Tim Berners Lee keynote

1:45 pm – 3:15 pm

Breakout sessions

Match Winning AI, One Try at a Time
Game-Changing CX Strategies
Automation Line-Out: Lifting CSat to New Heights
Workforce Scrum, from Kick-Off to Full-Time

3:45 pm – 7:00 pm

Afternoon general session & closing

CX Excellence Awards
Motivational celebrity guest speaker
Kaiser Chiefs “Party-on-the-Pitch”

* Agenda subject to change

Calling all speakers

Share Your Success Story at Interactions International 2025 in London! As our valued customer, we believe your experience and innovative use of NICE products can inspire others and shape the future of customer experience. Whether you’ve enhanced customer experience, streamlined operations, or driven measurable success with NICE solutions, we want to hear from you!

Don’t miss this opportunity to inspire your peers, highlight your achievements, and make your mark in the industry! We can’t wait to hear what you’ve accomplished!

Become a speaker