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London event in:

We are thrilled to welcome Steven Bartlett Entrepreneur, Speaker, Investor, Bestselling Author, and the host of Europe's No.1 Podcast ‘The Diary of A CEO’

Steven will be interviewed by Naga Munchetty, English television presenter, newsreader and journalist.

Join us

We are excited to welcome

Join us

If you ever wondered what it feels like to be a
CX leader, this is where you need to be!

Interactions International 2024 is where the future of CX is defined. Join the largest CX industry event at Woolwich Works in London to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices you need to transform your business. Learn and access insights from the largest community of global CX experts, just like you.

Take a look at our 2023 London event HIGHLIGHTS.

Learn

Our 2-day event is loaded with an inspiring agenda, including analyst insights, workshops and panels, discussing everything you need to know about world-class CX innovation.

And this year, by popular demand, we are bringing back our EDU day, where you will uncover the value of the product and solutions you own.

Interact

Network and associate with industry leaders and analysts to share CX best practices, interact with NICE experts and see up-close the latest innovations in Generative AI, cloud, digital and much more.

Enjoy

Have a blast with exciting surprises and fun activities, and be prepared to be wowed with more announcements coming soon. Interactions International 2024 has it all!

Agenda

We have a packed agenda, focused on helping you leverage AI in every part of your business. Don’t miss exciting best practices sessions from leading industry analysts, CX leaders, and NICE experts.

Monday, June 24 - EDU Day
10:30 am
Registration opens
11:30-1:00 pm
AI revolution in CX: A sneak peek (Customers & Partners)
1:00-2:00 pm
Lunch @ Innovation Hall
2:00-3:00 pm
NUG WFM (Customers) NUG CXone (Customers) Fireside Chat (Partners)
3:00-3:30 pm
Break @ Innovation Hall
3:30-4:00 pm
NUG WFM (Customers) NUG CXone (Customers)
4:00-6:00 pm
Welcome Reception (All)
Tuesday, June 25 - Interactions International
9:00-9:45 am
Registration
9:45 am
Welcome Address
10:00 am
CEO Address
10:40 am
Break
10:55 am
The Road to The Future Roadmap & Vision
11:55 am
Winning with Innovation
12:20 pm
Lunch @ Innovation Hall
1:25-1:50 pm
Breakout Session #1
1:55-2:20 pm
Breakout Session #2
2:20 pm
Break
2:35-3:00 pm
Breakout Session #3
3:05-3:30 pm
Breakout Session #4
3:30 pm
Break
3:45 pm
The Next Frontier: CX Trends Shaping the Future
4:10 pm
CX Excellence Awards Ceremony
4:35 pm
Celebrity Speaker
5:00 pm
Closing Address
5:10-7:00 pm
Closing Party Entertainment

BE INSPIRED

Join NICE CEO, Barak Eilam, President of CX, Barry Cooper, President CE International, Darren Rushworth and some of our NICE customers as they each share their vision around trends and innovations that are changing the outlook of CX.

Register today for free to secure your place and keep up to date with the latest event announcements.

Barak Eilam

CEO
NICE

Barry Cooper

President of CX
NICE

Darren Rushworth

President,
International

Jennie Mummery

Senior Supporter
Engagement Manager

Alzheimer's Society

Bradley Fitzakerley

Transformation
Specialist

Atlanta Group

Jon Wells

Director Contact
Centre

Carnival UK

Sam Webster

Senior Manager,
WFM & Analytics

Carnival UK

Rene Klaassen

Business Consultant

Dutch Railways

Tobias Hoegen

Solution Architect

Dutch Railways

Nick Hughes

Divisional Director

Reed Wellbeing

Sisi Wan

Senior Director
Analytics, APAC

Teleperformance

Chris Knop

Vice President,
Reservations

Shangri-La
Group

Thank you to our
Sponsors

Gold and Silver Sponsors

Platinum Sponsors

Preferential Accommodation Rate for Customers

We have secured discounted hotel rates at the following hotels for customers.
Please find further details below regarding rates, cancellation policies and booking information.

Intercontinental – The O2, Greenwich

Distance from venue – Drive: 20 minutes, Elizabeth Line: 30 minutes, Riverboat: 25 minutes

Intercontinental – The O2, Greenwich

Distance from venue – Drive: 20 minutes, Elizabeth Line: 30 minutes, Riverboat: 25 minutes
We have secured the following room rates on the following dates, based on Run of House Guestrooms. Please be advised that these rates are only available until 8th May and are limited in availability. After 8th May, if the hotel has availability, accommodation rates will be quoted based on the best available rate at the time of booking and may alter.

Date

Saturday, 22nd June
Sunday, 23rd June
Monday, 24th June
Tuesday, 25th June

Accommodation Rate

£359.00 inc VAT & Breakfast
£359.00 inc VAT & Breakfast
£359.00 inc VAT & Breakfast
£359.00 inc VAT & Breakfast

Guest Cancellation Policy – Free cancellation up to 30 days prior to arrival date.Payment Terms – Payment will be made at the time of booking the room.Booking Process – Attendees can make reservations using this link https://book.passkey.com/e/50813061

Novotel, London ExCel

Distance from venue – Drive: 30 minutes, Elizabeth Line: 15 minutes, DLR: 30 minutes

Novotel, London ExCel

Distance from venue – Drive: 30 minutes, Elizabeth Line: 15 minutes, DLR: 30 minutes
We have secured the following room rates on the following dates, based on EXEC rooms. Please be advised that these rates are only available until 22nd May and are limited in availability. After 22nd May, if the hotel has availability, accommodation rates will be quoted based on the best available rate at the time of booking and may alter.

Date

Saturday, 22nd June
Sunday, 23rd June
Monday, 24th June
Tuesday, 25th June

Accommodation Rate

£285.00 inc VAT & Breakfast
£310.00 inc VAT & Breakfast
£335.00 inc VAT & Breakfast
£335.00 inc VAT & Breakfast

Guest Cancellation Policy – Free cancellation up to 10 days prior to arrival date.Payment Terms – Payment will be made at the time of booking the room.Booking Process – Attendees can make reservations using this link https://all.accor.com/promotions-offers/hotel-events/owm016825-001-nice-interactions-international.en.shtml

IBIS, London ExCel

Distance from venue – Drive: 30 minutes, Elizabeth Line: 15 minutes, DLR: 30 minutes

IBIS, London ExCel

Distance from venue – Drive: 30 minutes, Elizabeth Line: 15 minutes, DLR: 30 minutes
We have secured the following room rates on the following dates, based on Run of House Guestrooms. Please be advised that these rates are only available until 22nd May and are limited in availability. After 22nd May, if the hotel has availability, accommodation rates will be quoted based on the best available rate at the time of booking and may alter.

Date

Saturday, 22nd June
Sunday, 23rd June
Monday, 24th June
Tuesday, 25th June

Accommodation Rate

£205.00 inc VAT & Breakfast
£230.00 inc VAT & Breakfast
£270.00 inc VAT & Breakfast
£270.00 inc VAT & Breakfast

Guest Cancellation Policy – Free cancellation up to 10 days prior to arrival date.Payment Terms – Payment will be made at the time of booking the room.Booking Process – Attendees can make reservations using this link https://all.accor.com/promotions-offers/hotel-events/owm016825-001-nice-interactions-international.en.shtml

REGISTER NOW

Thank you! We will be in touch with you soon