2019 NICE inContact
CX Excellence Awards

Congratulations to our Interactions 2019 CX Excellence Award Winners!

Our 2019 award winners represent a broad spectrum of industries, including healthcare, outsourcing, utilities, financial services, insurance, and they each demonstrated innovation in achieving exceptional customer experience, workforce engagement and significant business impact. They were selected for exceptional achievements in five categories.

Best Cloud Implementation

This award recognizes customers who deployed cloud solutions. Winners implemented cloud-based technology to achieve their business goals, demonstrating business impact, cost reductions and best practices, including efficiency of roll-out and solution adoption.

Best Customer Experience

This category acknowledges the customers who own the decisive moment in customer interaction. Award winners showed the steps taken to improve their customer experience resulting in improvements in first call resolution, service level or net promoter score (nps).

Best Employee Engagement

This category salutes clients who have utilized technology to successfully engage and motivate their workforce. Winners demonstrated notable changes in agent absenteeism, attrition and agent utilization.

Best Business Impact

This category recognizes customers using solutions or services to drive measurable improvements supporting their business goals. Award winners will have implemented programs that deliver measurable impact in operational efficiency and/or revenue generation.

Rookie of the Year

This category identifies customers who have chartered best practices in implementing any solution from the NICE or NICE inContact portfolio in the 2018 calendar year. Winners were selected for excellence in vendor communication and partnership, implementation best practices including efficiency of roll-out, product/solution adoption and training of agents and supervisory staff.