NICE Systems Ltd. (“NICE“, “We” and “Our”) respects your privacy. This policy explains the accepted privacy practices for Our online services at http://www.nice.com (the “Services” and the “Website”, respectively). It describes the ways your personal information is collected and used and the rights and options available to you with respect to such information. This policy is incorporated by reference to the Website’s Terms of Use (“Terms of Use”).
If you have questions or complaints regarding our privacy policy or practices, please contact us here.
NICE complies with the U.S. – E.U. and U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. NICE has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view NICE’s certification, please visithttp://www.export.gov/safeharbor.
Nice participates in the EU and Swiss Safe Harbor Privacy Framework as set forth by the United States Department of Commerce. If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above).
In the course of downloading white papers or other information collateral, or while completing contact forms on our site. We will require you to provide personal information, such as your name and contact details such as phone number and email address. We will explicitly indicate the fields designated for mandatory completion. If you do not enter the requisite data in the mandatory fields, you will not be able complete the relevant contact form.
You must provide complete, accurate and correct details and you hereby confirm the details you provided are correct. You are not required by law to provide NICE with your personal details. However, if you provide false, incorrect, or out dated information, or only partial information, it may prevent us from contacting you about your inquires into our services.
When you provide NICE with personal details of another person, you represent and warrant that you received the other person’s explicit written consent to provide these details to NICE and use them according to this Policy.
NICE enables you to post on the Website various content. You agree to publish the content on the Website and on other communication means, or to use the content to improve the Services on the Website and to handle complaints, as NICE deems fit. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Additionally, when you wish certain content to be published on the Website, you represent that such content does not violate any other person’s right to privacy.
NICE may collect information pertaining to your activity on the Website, including content that you created, information or advertisements that you have read, the web pages you watched, offers and Services that were of interest to you, the location of the computer and the Internet Protocol (IP) address through which you had access to the Website and more. Additionally, NICE may collect or use the assistance of third parties to collect and analyze anonymous, statistic or aggregative information related to your use of the Services on the Website, including information related to your personal details and activities.
We will store the information you provide and the information We collect about your activity on the Website in Our database (the “Database”). We will use the information in accordance with this Policy and any applicable law, including for the following purposes:
NICE will not transfer your personal details and any information collected pertaining to your activities on the Website (provided that such details and information identify you personally) to any third party, except in the following cases or as otherwise outlined in this privacy statement:
We may use cookies on the Website. Cookies are packets of information sent by Our servers to your web browser and then sent back by the browser each time it accesses Our servers.
The cookies may contain a variety of information, such as the web pages you have accessed, session durations and IP addresses. We do tie personal information collected to cookies.
We may use cookies for various purposes, such as to facilitate the use of Services, to collect statistical information about the use of the Services, to verify information, to adjust the Services to your personal preferences and for information security purposes.
Some of the Cookies may expire when the session ends and you exit your browser. Other cookies are saved on your computer’s hard drive. If you wish to block Our cookies, you may do so by clicking the “options” button on your browser’s menu and follow the necessary instructions. You can read your browser’s Help file of for further information. However, bear in mind that disabling cookies may complicate or even prevent the use of Our Website.
The use of cookies by our tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies.
Our third party tracking-utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Our Web site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
This Web site contains links to other sites that are not owned or controlled by NICE. Please be aware that we, NICE, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
NICE implements data security systems and procedures to secure the information stored on NICE computer servers. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, NICE cannot guarantee that the Services are immune to unauthorized access to the information stored therein and to other information security risks. If you have any questions regarding security you can contact us here.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete/deactivate it by emailing our Customer Support via the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Under the Protection of Privacy Law, 5741-1981 (the “Protection of Privacy Law”), any individual is entitled, whether himself or through a proxy so authorized in writing on his behalf or through his legal guardian, to access information pertaining to him that is contained in the database. Any person, who peruses such information and finds it to be inaccurate, incomplete, unclear, or non-updated, may contact the owner of the database with a request to correct, amend, or delete the data. Should the owner of the database refuse to comply with such a request, he must inform the applicant of such refusal in the manner determined in the regulations under the Protection of Privacy Law. The applicant may appeal to a magistrate’s court any refusal on the part of the owner of the database to permit access or comply with a request to amend or delete information.
From time to time, Nice may change the terms of this policy. Material changes will take effect 30 days after Nice has posted an initial notification on the Website’s homepage and on any other relevant web pages on the Website, with respect to such changes. Other changes will take effect 7 days after their initial posting on the Service, unless Nice amends the Terms to comply with legal requirements. In such cases, the amendments will become effective immediately upon their initial posting, or as required.
You agree to be bound by all changes made in the terms of this policy. Continuing to use the Service will indicate your acceptance of the amended terms. If you do not agree with any of the amended terms, you must avoid any further use of the Service.
NICE respects the privacy and good reputation of the Website users. If you think that certain Posting or content published on the Website harms or offends you in any way, you may contact us by using the ‘contact us’ http://www.nice.com/contact-us form on the Website, and We will do our best to provide a prompt response to your complaint
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