Since 1986, NICE (Nasdaq:NICE) has been the a worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations of all sizes to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens.
NICE inContact CXone™ is world’s number one cloud customer experience platform. It was introduced to help you optimize your business operations and offer your customers the seamless experience that they want.
The CXone platform provides extensive functionality that meets the needs of organizations of all sizes by combining best-in-class Workforce Optimization, Omnichannel Routing, Analytics, Automation and Artificial Intelligence. CXone runs on Amazon Web Services, utilizing microservices, and is based on an open, cloud native foundation, which provides full elasticity, rapid turn up and unparalleled reliability. Furthermore, CXone includes hundreds of APIs and enables integrations with dozens of partner solutions as well as customer-specific extensions, creating a broad technology ecosystem that extends its capabilities.
The analysts have unanimously recognized NICE and inContact as leaders in customer experience. We handle over 6 billion interactions a year and have over 200,000 agents in the cloud. Our customers include 85 of the Fortune 100. Add our financial strength and stability and our leading R&D spend, and you can see why CXone is the right choice for businesses of every size.
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