Our knowledge and tools
Your success
We’ll do the heavy lifting for you, and together we’ll make your CX program shine
NICE understands the true value of listening to customers, understanding them and exceeding their expectations. We are committed to making your CX program work, transforming customers into loyal brand advocates, and your contact centers into valuable touchpoints in your customer’s experience throughout their journeys.
With CX Intensive, we’ve got your back. Drawing upon analyst insights from thousands of client interactions we give you the tools and strategies that best serve your needs throughout the implementation process.
What the CX Intensive Community Enjoys
Courses and Workshops
We’ll provide you with the basics you need to hop on the CX bandwagon, and once you’re on your way we’ll provide constant optimization to keep you ahead of the CX industry curve. Our educational sessions will equip you with what you need to master each new challenge as it arises.
Currently Running:
- - Customer Journey Optimization Workshop
- - Communicate CX Inside Out
- - CX Culture Creation Workshop
- - CX launch workshop
Dynamic Tools
We’ll keep your CX project on the path to success, and your team aligned towards its common goal. Following a series of quizzes to analyze your needs, we provide you with functional tools, worksheets, templates and cheat sheets, tailored based on your program’s launch status and CX experience, to serve your unique goals and objectives every step of the way.
Everything a CX Professional Needs to Know
CX-Speak
We are all part of a revolutionary and evolving concept that focuses on customer experience. As such, organizations are changing the way they act and communicate. As CX experts we are leading this change - we are here to help you talk the talk as we walk the CX walk. With CX Speak, you are always empowered with the evolving and essential terms of the CX trade, lingo, crucial metrics, and buzzwords.
