Simplifying the facts, stats and buzzwords - making the CX world easy for you to navigate and lead

The most valuable insights are created when leading industry experts engage with hands on experience and data. Tap onto our unique resources that connect data from our CX and VOC customer success teams and the Boston Consulting Group, Forrester, and customer stories.

NICE & BCG Customer Experience Survey 2016

This survey, by NICE and the Boston Consulting Group, shows customer experience and the focus on customer journeys are here to stay. Learn more about multi-channel interaction complexity and how personalized experiences that will win customer loyalty.

Hear What the Pros Say

In this series of webinars, Forrester Research analysts discuss various topics around customer experience and the importance of using gathered data to make the critical link between customer emotions and their loyalty.

Customer Love Stories eBook

This eBook explains how to create a customer experience program that works, from the initial challenge to maximizing your return on investment. Presented in four core solutions, it shows how, when they are combined, you can create strong, lasting relationships.

Tune into the CX Expert talk, learn the buzz and the basics with CX-SPEAK

Customer Journey

A customer journey illustrates the steps and actions customers go through to complete a transaction with your organization…

Moment of Truth

A key interaction representing an opportunity for the customer to form (or change) an impression about any aspect of the experience ...

Customer Lifecycle

A potentially never ending cycle that customers go through when discovering and engaging with your organization…

View the complete CX-Speak Dictionary >

Check Out all the Upcoming Customer Experience Events in the Industry worldwide

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