Our knowledge and tools
Your success
Every step of the way, we’ll keep you informed and on task.
Everything we know about successful CX implementations, we will impart to you. We’ll measure your progress, build a program that fits your needs, hold your hand as you pursue customer experience, customer journeys and VOC excellence—and then measure your progress again. With CX Intensive, every tool in our toolbox will be at your disposal, and for you to use and share internally. When you’re finished, your organization will be rewarded with customer satisfaction, loyalty, and continued business.
Some of the initial CX Intensive tools you’ll use:
Persona Quiz
Identify which strengths and relevant traits you bring to the table, and how they can be applied to achieve success with your program launch and customer experience team. Establish who should assume which tasks, and ensure the best allocation of resources to make your CX business goals a reality.
Launch Cheat Sheet
Ready for launch? Once you’ve planned your launch, and know which factors you need to take into account along the way – let’s double check. Take the launch quiz and use the checklist to make sure you are on track. Or enjoy a comprehensive “launch kit” to dive in and hit the ground running.
Launching a CX Program
Understand and map out your customers’ lifecycles, customer journeys, and which channels and touchpoints are most crucial to your success. Apply those insights to build a fully-realized CX program. This hands-on workshop provides project templates, journey mapping worksheets, checklists and even some collateral to use in your launch campaign - you need to make sure all your bases are covered.
Become a CX Expert
Become your organization’s top customer experience expert. Learn what it really means to tune into your customers’ voice, about the diverse types of programs, how to align them to your company’s business goals, and understand the KPIs that demonstrate progress. Explore strategic methods, some even based on the leading consulting firms processes and bring them into your teams to empower each member and ensure success.
Internal Communication Kit
Customer experience is turning into a cross organizational value. Therefore, inspiring, engaging and committing every employee to play an active role in your CX program is key. As the first step to engagement is communication, CX Intensive has you covered - we’ve created internal CX campaign templates for your cross-departmental campaigns, which you can use as-is, or adapt to serve your unique requirements.
