NiCE World (formerly Interactions) is the premier global event where the Customer Experience (CX), Contact Center, and AI communities unite to define the future of customer interactions.
During this immersive three-day conference in Orlando, FL, attendees gain exclusive access to groundbreaking keynote announcements concerning NiCE’s platform and AI capabilities. It is a hub for hands-on technical sessions, customer-focused EDU training, and interactive learning opportunities geared toward optimizing CX operations. Whether you are focusing on cloud migration, mastering generative AI in the contact center, or improving workforce engagement, NiCE World provides customized learning paths for every skill level - from new users to seasoned experts.
Attendees also get direct access to NiCE experts, executives, and partners to help shape their most ambitious CX goals. Plus, our memorable networking activities foster community spirit and help forge invaluable, lifelong industry connections.

• Immersive learning opportunities: Dive into over 100+ presentations from industry leaders, AI innovators, and NiCE experts. The agenda features 100+ hours of content, spanning keynotes, panels, and deep-dive breakout sessions packed with insights and proven CX strategies.
• Expert-driven insights: Hear directly from NiCE executives and product experts about how to use cutting-edge CX innovations to drive real business value.
• Access to Partners: Connect with trusted partners who can help you scale your efforts and integrate complementary solutions across the CX ecosystem.
• Peer-to-peer connection: Gain direct access to NiCE customers from virtually every industry sharing their real-world success stories and best practices.
• Networking and Community: Social events and fun community activities help you make lasting connections with CX innovators from across the globe.

No matter your role in the customer experience landscape, there is something for you at NiCE World. The event is designed for CX executives looking to accelerate organizational transformation; contact center managers seeking operational excellence; IT professionals implementing the latest cloud technologies; and Workforce Management planners aiming for efficiency. You will leave ready to dream bigger and achieve more.

June 8–10, 2026, at the Walt Disney World Swan and Dolphin in Orlando, Florida.

Registration pricing is based on the date of purchase. All registration types include access to EDU sessions.

• Early Bird Rate: November 17 – April 2, $1,450.
• Standard Rate: April 3 – June 8, $1,850.

After you complete your registration, you will be provided with the details to book your housing at the Swan and Dolphin.

No. A full conference pass is required to attend NiCE World sessions, keynotes, and evening events.

Yes. The official NiCE World mobile app will be available for download closer to the event on iOS and Android to help you navigate the agenda, explore the venue, and connect with other attendees.

Please send an email to customer support at NiCEWorld2026@nice.com.

To learn more about sponsorship opportunities, please contact our sponsorship team at NiCEWorldSponsorship@wearesparks.com.