Robotic Process Automation: A New Era of Agent Engagement

A Frost & Sullivan White Paper

This paper shines a spotlight on the multiple use cases and benefits of RPA – As a standalone tool to automate complete unattended processes, freeing up people for more complex, high-value, and sensitive tasks that require human attributes such as emotional intelligence, reasoning or judgment.

Or as a tool which supports the human employee with real-time automation of routine desktop tasks, as well as providing guided assistance via on-screen pop-ups.

The white paper discusses both use cases in detail.

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