Go from workloads to workflows with real-time AI empowerment.
Streamline processes and boost employee efficiency with AI-powered augmentation tailor-made for every CX role.
Empower Employees with AI-powered Copilots
Modern workloads are more demanding, leading to burnout and reduced performance. Transform challenges into efficient workflows with AI-driven workforce augmentation, designed for today’s customer service needs. Embedded in a unified platform, it boosts employee efficiency with proactive, specialized copilots.
CX AI Maturity Assessment and Guidebook
Your roadmap to discovering the truth about your CX potential.
Empower every employee with real-time augmentation and proactive guidance to improve every interaction.
CXone Mpower Copilot for Supervisors
Unmatched insights into every employee interaction for targeted coaching and personalized praise.
CXone Mpower Actions
Supercharge business decisions with AI-driven insights to improve customer service workflows for greater efficiency.
Boost Productivity and Enhance Efficiency
Solutions from NiCE allow you to leverage AI to automate routine tasks, boosting productivity and employee satisfaction. By streamlining operations and providing real-time insights, you can reduce costs, improve accuracy, and enhance customer experiences. Empower your team to achieve more with less effort.
Real Customer Results
23.5
hours saved weekly with automated handling.
66%
faster chat resolutions for quicker support.
40%
boost in customer satisfaction with personalized service.
50%
lower costs for managing time-off requests.
25%
increase in productivity with streamlined tools.
Customer Case Studies
See how we have partnered with leading brands to transform their customer service
How AI is used to deliver effective customer experiences
NICE’s AI-driven solutions boost customer satisfaction, streamline operations, and cut costs. It’s the ultimate platform for medium and large enterprises, from automating tasks to optimizing workforce management.
Creating 360-Degree CX Awareness With Purpose Built AI
Discover how AI bridges system gaps to deliver flawless customer experiences. Purpose-built for CX, it unifies systems, boosts revenue, reduces churn, and enhances satisfaction.
Customer-Centric AI That Encompasses the Entire Business
Explore how strategic AI use can transform customer service, bridge experience gaps, and help create a customer-centric approach that enhances CX while staying true to brand values.
Automate routine tasks, freeing up employees to focus on higher-value work, leading to overall efficiency gains.
Improved Decision-Making
Real-time data and insights from AI can support better, more informed decision-making across teams.
Faster Onboarding and Training
Speed up the training process with AI-driven guidance and learning, helping new employees get up to speed quickly.
Enhanced Employee Experience
Provide employees with AI-powered tools and support, reducing burnout and increasing job satisfaction.
Better Customer Experience
AI-driven augmentation improves service delivery speed and accuracy, leading to better customer interactions and satisfaction.
AI Everywhere, Cohesively Integrated
Optimize your entire organization. Across a singular CX hyper platform (CXone Mpower) our embedded AI empowers every touchpoint, delivering consistency and value across the enterprise that scales with your business.
