NICE Named Customer Journey Analytics
As a continuing innovator in the CCaaS space, NICE has been recognized as a customer journey analytics (CJA) Leader in the Quadrant Knowledge Solutions 2021 SPARK Matrix Report.
At NICE, high-powered CJA capabilities are among the many strengths of our agile, AI-infused, cloud-native platform.
“NICE delivers a strong customer ownership with its robust solution portfolio and key CJA differentiators, such as full-spectrum journey and interaction analytics, industry-leading AI … and secure and scalable deployment models,“ says Priyanka Panhale, Analyst, Quadrant Knowledge Solutions
Read more about the game-changing CJA solutions that drive our market leadership in Quadrant Knowledge Solutions’ independent analysis.