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Ultimate CX
Real Results.
No Hype.

Orchestrate remarkable experiences with digital, self-service, and voice interactions — all on one complete CX AI platform with the most advanced, purpose-built AI technology.

Are you maximizing business results today?

Speak to an expert
100%

conversation coverage

Innovate

10X

faster

350%

ROI

6X

digital
adoption

Achieve it all with NiCE CXone

50%

improvement in
CSAT with digital,
self-service
and voice

4X

agent
productivity
with AI-powered
assistance

Eliminate

7+

point solutions to
streamline CX
operations

Get Gartner® insights on linking CX to ROI

Companies that calculate ROI are 29% more likely to increase their CX budgets.

Download the report

“The first week on CXone, we cut ASA from 45 minutes to 10 minutes. By the second month, we were under 90 seconds.”

Ryan Romero
Sr VP of Global Contact Centers and Technology

4X

agent
productivity
with AI-powered
assistance

Drive Results with
AI-Powered CX

Aberdeen’s research shows how AI and automation fuel big gains in all measures of CX success.

See the data

“We’ve heard from agents all the way up to senior vice presidents that this was the best transition to a new technology product they’ve ever seen at Marriott.”

Kristina Heidesch
Director of CEC Systems, Product Services

“The first week on CXone, we cut ASA from 45 minutes to 10 minutes. By the second month, we were under 90 seconds.”

Ryan Romero
Sr VP of Global Contact Centers and Technology

ICMI Executive Report:
The State of AI in the Contact Center

New research! AI for CX is playing a central role in all areas of contact center operations.

Get the info

Get Gartner® insights on linking CX to ROI

Companies that calculate ROI are 29% more likely to increase their CX budgets.

Download the report

Drive Results with
AI-Powered CX

Aberdeen’s research shows how AI and automation fuel big gains in all measures of CX success.

See the data
50%

improvement in
CSAT with digital,
self-service
and voice

Ultimate CX: Real results for leading brands

Improves customer
Satisfaction by
34% YoY
Get the story
Eliminates
11+ Point solutions to
Streamline CX operations
Get the story
Analyzes
100% Of interactions
For complete visibility
See the details
TripAdvisor achieves industry-leading
customer effort score of 70+
Get the story
Improves ROI
3X With proactive
Customer offers
See the details
Reduces repeat calls and
Negative sentiment by
33%
See the details

Benefits of NiCE CXone

25

Enlighten
AI-powered
solutions

1M+

agents
using CXone

A complete CX AI platform transforming customer experiences everywhere.

ONE Platform

Orchestrate 100% of interactions on a single platform for a seamless experience with every conversation.

AI-DRIVEN Value

Accelerate innovation with Enlighten, the world’s first and only AI purpose-built for CX.

ADVANCED Capabilities

Streamline CX operations with unified data, channels, and best-of-breed solutions all on one platform.

Watch CXone in action

“CXone has made it easy to support all our customer service and telesales
organizations, delivering operational efficiencies, cost reduction, and
improved performance worldwide.”

- David Fox, Senior Director, Global Telecom Services

Choose a complete, unified CX platform

With advanced applications and AI tailored for CX, CXone enables your business to deliver exceptional experiences for all conversations.

See for yourself

Enlighten every interaction

Operationalize AI before, during, and after every interaction to improve CSAT at an amazing scale.

Amplify your CX

“CXone has made it easy to support all our customer service and telesales
organizations, delivering operational efficiencies, cost reduction, and
improved performance worldwide.”

- David Fox, Senior Director,
Global Telecom Services

25

Enlighten
AI-powered
solutions

Enlighten every interaction

Operationalize AI before, during, and after every interaction to improve CSAT at an amazing scale.

Amplify your CX

Why NiCE?

GLOBAL REACH

Operating in

150+

countries

AI innovation

1,000

pre-built Enlighten AI models

Proven

10B+

interactions
per year

Leadership

Recognized leader
by

ALL
the analysts

Why NiCE?

Proven

10B+

interactions
per year

GLOBAL REACH

Operating in

150+

countries

Leadership

Recognized leader
by

ALL
the analysts

AI innovation

1,000

pre-built Enlighten AI models

Ready to harness the power of CX AI for ultimate business results?

Speak to an expert