NICE WEM Demo
Ultimate challenges - Optimal solutions
Today’s agents face unprecedented complexities on the job, but you can give them the right tools to perform at their peak.
Watch our demo to learn about 10 solutions that prepare your agents, and set them up for success.
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Prepared agents are more satisfied and equipped to deliver the best possible CX.
From Attrition to Retention Global Survey Report
How has The Great Resignation affected agents in your Contact Center? What really lies behind agent attrition?
To understand these questions and how to achieve better retention we conducted an independent survey.
Right now, 31% of Contact Center agents are activelylooking for a new job
How can you best prepare your agents for the modern CX landscape?
NICE Prepared Agents eBook
How does NICE WEM Prepared Agents work? It’s about helping agents go the distance.
Day-to-day
Giving agents the stamina to stay on the job and do it happily with performance management and flexible scheduling.
Pre-interaction
Getting agents into the best shape possible for performance by completing authentication steps prior to interactions, and matching customers and agents optimally.
During the interaction
Supporting agents "on the run" during the actual interaction by providing real-time guidance, assistance with automated tasks, helpful information, and a unified desktop.
NICE Prepared Agents Solutions
