NICE is the dominant leader in Forrester Wave™ Workforce Optimization Platform review. We continually innovate and invest in WFM, so we can keep ahead of the competition – and you can keep on top of your operations.
NICE WFM can help you drive measurable results across many areas of your contact center. Intraday automation users reported the following return on investment*:
Keep your performance on track – even when the situation changes – with NICE Enhanced Strategic Planner (ESP).
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Understand your future staffing requirements on a whole new level, with the most advanced forecasting solution on the market.
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Ensure the right agents – with the right knowledge, background and skills – are always on hand when you need them.
Read moreKeep your performance on track – even when the situation changes – with NICE Enhanced Strategic Planner (ESP).
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As digital channels fast become the go-to for many of today’s customers, learn how you can overcome the major challenges they’re creating for contact centers.
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What cost savings can you expect from NICE WFM? Will switching improve your operations? Get the official facts and figures in this Forrester white paper.
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Adding and extracting information to share with clients can be time-consuming and lead to errors. Discover how NICE WFM makes it easy and seamless.
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Make Experiences flow
