A Leader in Task Mining Products
Dig deeper to read the Everest Group’s 2022 Task
Mining PEAK Matrix® Assessment and see what makes NEVA Discover a task mining market leader.Thank you for downloading
NEVA Discover Capabilities
Automation
Discovery
Unsupervised
Machine Learning
Process
Improvement
Understand your employee's
desktop activities through thousands of data points.NEVA Discover tracks every mouse click and keystroke
to reveal employee processes, even recognizing process variations among different workers.Identify where employees need extra support.
By sifting through repeated tasks, usage patterns, and bottle necks, NEVA Discover finds opportunities for automation in your front and back-office operations. The solution also gleans insights for supervisors to provide targeted coaching to agents.
Establishing new
benchmarks for
productivity
Gain of 0 hours per month per employee
Due to improved schedule adherence and
process workflow
+0 % improvement
In customer scores
0 %
to
0 %
Overall improvement
on agent adherence